Job Description

Senior Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Senior Engineer on our Service Delivery team in Remote, Bangalore, to do the best work of your career and make a profound social impact.

What you\xe2\x80\x99ll achieve

As an operation lead you will be responsible for managing day to day operation for Corporate IT Depot and acting as primary contact for customer onsite. You will work with large global customer on IT depot/warehouse operations.

You will:

• Lead solutions and operating procedures within the group.
• Be a subject matter expert within the group, provide guidance to junior team members and resolve any team performance issues.
• Document all activities related to inventory management, staging, and depot operations.
• Monitor team SLO, customer satisfaction and other performance metrics and influences their use in the long term
• Collaborate with other IT Support groups and customer leadership team to drive service improvement initiatives and continually improve IT and user experience.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here\xe2\x80\x99s what we are looking for with this role:

Essential Requirements

• 7+ years of experience in onsite IT support and/or IT Depot management.
• Highly skilled in hardware, software and/or operating systems environment
• Ability to influence others to achieve results.
• Advanced troubleshooting skills
• Customer relationship management

Desirable Requirements

• Certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Administrator, or equivalent
• Knowledge of appropriate networks, products and protocols

Who we are

We believe that each of us has the power to make an impact. That\xe2\x80\x99s why we put our team members at the center of everything we do. If you\xe2\x80\x99re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we\xe2\x80\x99re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 5th Mar 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .

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