Job Description

Company Description
Experian is the world's leading global information services company. During life's big moments -- from buying a home or a car to sending a child to college to growing a business by connecting with new customers -- we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime. We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group Experian is the world's leading global information services company. During life's big moments -- from buying a home or a car to sending a child to college to growing a business by connecting with new customers -- we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime. We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group

• 
  Administrate Splunk, Cribl, and Dynatrace utilizing best practices and standards
• Collaborate with operational, technical and non-technical business teams globally
• Equate business challenges and requirements to technical deliveries. Agree timelines and execute at pace
• Utilize your passion to learn new technologies, enthusiasm about sharing knowledge and experience to help the team meet strategic objectives
• Troubleshoot technical issues to quickly isolate fault domain and determine root cause. Formulate solutions and/or workarounds across a wide range of environments
• You will champion forward thinking by bringing a unique point of view while inspiring impeccable quality from others
• Generate documentation content and participate in cross-functional business and technical teams to strengthen and evangelize our monitoring and analytics services
• Suggest, design, and implement innovative ideas that improve our global business team's experience with our observability and resiliency solutions
• Support global operations and business support/development teams to improve MTTD, MTTR and MTBF through automation and innovation
• Reproduce customer issues and as necessary, file support cases with the supplier as well as internal technical teams.
• Drive meaningful change and deliver results that align with our strategic objectives using your passion and purpose for observability and resiliency

Qualifications

• 
  5-8 Years of Experience

Previous experience administrating Splunk or Splunk Cloud in a clustered/peered environment

• Previous experience administrating Dynatrace
• Strong troubleshooting skills and analytical mindset
• An understanding of the following tools: Ansible, ThousandEyes and ServiceNow or other automation, orchestration, insight and intelligence tools
• Programming skills in at least one of the following: Python, Perl, Shell scripting (Linux), JavaScript or PowerShell
• Must have strong written and verbal communication skills, excellent listening skills and a strong work ethic coupled with a curiosity for new trends and emerging technologies
• Innate ability to recognize and resolve potential service impacting issues
• Must be a self-starter, highly motivated, and detail oriented
• Exposure to AWS, Azure or GCP cloud environments highly desirable

Additional Information

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