Job Description

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About Dish

At DISH , we are passionate about providing continuous viewing experience to our
customers and periodic updates that solves problems. We count on our site reliability
engineers (SREs) to empower our users with a rich feature set, high availability, and
stellar performance level to pursue their missions. As we expand our customer
deployments, we are currently seeking an experienced SRE to deliver insights from
massive scale data in real time. Specifically, we are searching for someone who brings
fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating
with a cross-functional team to develop real-world solutions and positive user
experiences at every interaction.

Objectives of this Role
\xef\x82\xb7 Understanding and documenting the performance and scalability non-functional
requirements including SLI/SLOs. Validating requirements with Business
Stakeholders
\xef\x82\xb7 Manage SLI/SLOs of customer facing interfaces as well as backend services and
provide improvement plans for non-compliance
\xef\x82\xb7 Develop custom dashboards in New Relic to represent a holistic view of system
operational health
\xef\x82\xb7 Improve reliability, quality, and time-to-market of our suite of software solutions
\xef\x82\xb7 Support release engineering by providing automation support as well as push
changes to production when manual intervention needed
\xef\x82\xb7 Measure and optimize system performance, with an eye toward pushing our
capabilities forward, getting ahead of customer needs, and innovating to continually
improve
\xef\x82\xb7 Provide primary operational support and engineering for multiple large distributed
software applications
Daily and Monthly Responsibilities
\xef\x82\xb7 Gather and analyze metrics from both operating systems and applications to assist
in performance tuning and fault finding
\xef\x82\xb7 Partner with engineering teams to improve services through rigorous testing and
release procedures
\xef\x82\xb7 Participate in system design consulting, platform management, and capacity
planning

\xef\x82\xb7 Modelling areas of risk to estimate latency characteristics and capacity
requirements. Typically, this will either be refining the workload and modelling how
it applies to a set of components, or working with component suppliers to estimate
capacity requirements.
\xef\x82\xb7 Create sustainable systems and services through automation and uplifts
\xef\x82\xb7 Balance feature development speed and reliability with well-defined service level
objectives

Required Skills and Qualifications
\xef\x82\xb7 Bachelor\xe2\x80\x99s degree in computer science or other highly technical, scientific discipline
\xef\x82\xb7 Ability to program (structured and OO) with one or more high level languages, such
as Go, Java, C/C++, Ruby, React Native and JavaScript
\xef\x82\xb7 Experience AWS cloud services like EC2, S3, Cloud Front, EKS as well as dynamic
resource management frameworks (Kubernetes)
\xef\x82\xb7 Experience in any one of the application performance management tool (preferably
New Relic), EFK stack and log analysis
\xef\x82\xb7 A proactive approach to spotting problems, areas for improvement, and
performance bottlenecks
\xef\x82\xb7 Ability to drive a collaborative approach across business functions, and external
partners
Preferred Qualifications
\xef\x82\xb7 Previous success in technical engineering
\xef\x82\xb7 Coding experience beyond simple scripts

Dish