Job Description

TitleDirector \xe2\x80\x93 Design Program ManagerBusiness unitJLL Business Services MarketingKey stakeholdersGlobal (Americas-65%, EMEA-20%, APAC-15%)Direct reportsJob LocationShift TimingsPerformance Objective:Managing team of 30-50Gurugram1-10pm ISTThis position will be responsible for Marketing design operations (leading a team of approx. 30-50 designers (the team size can grow). Responsible for directly working with global and regional marketers and senior stakeholders of JLL to ensure service delivery as per Service Level Agreements, continuous performance improvement via setting up scalable processes and sharing best practices within the team and across functions.Duties & responsibilitiesWhat this job involves \xe2\x80\x93 a deep understanding of overall design function\xe2\x80\x99s operations. Being able to comprehend the project management strategies and build processes to execute with scalability and consistent quality as per the stakeholders expectations.Leading a team of

• Graphic Designers - print design, digital design, data visualization, corporate branding, typography, video projects

Area of ResponsibilityKey Elements and Essential TasksDesign Operations

• Develop and implement efficient design processes, procedures, and best practices to optimise productivity and quality output operations for 25 design team across multiple geographical locations and help with expansion.
• Design customised deliverables per client\xe2\x80\x99s needs, such as new graphical elements that visually capture the message conveyed in business development documents and presentations.
• Responsible for training the team and delivering as per the expectations of the clients
• Build and strengthen relationships with our clients for their feedback and being able to elevate the quality.
• Be able to drive optimum utilisation of the team and manage the team attrition and committed turn-around-time.
• Proper quality check of the projects.
• Due comprehension of the projects when received
• Projects-related communication is made to the client

• Oversee recruitment from a creative standpoint.

Presentations

• Designs sophisticated PowerPoint presentations, animated, videos, web design that incorporate builds, transitions, hyperlinking and animations.

Client Service

• Provides exceptional client service, meets own deadlines and works to proactively identify issues that impact time service commitments for the team.

Management Collaboration

• Interacts with department management and senior leadership.

Innovation

• Upholds and strives to innovate within brand standard guidelines and established operational procedures.

Implementation Planning

• Develops underlying implementation plans for new Design department strategies.

Procedure Development

• Identifies the need for, and assists in development/integration of, new standards, procedures and creative design tools and resources.

Project Ownership

• Takes on full ownership of assigned projects.

Leadership

• Coaches other team members by providing art direction when required and supports the development of more junior designers by assisting with troubleshooting, technical execution and creative conception.

Other Duties

• Any and all other duties and tasks assigned.

Core competencies:

• Eye for creative design: Strong knowledge of design concepts, and user interface design
• Communication skills: Good written and verbal communication skills and flair for new media; ability to provide efficient, timely, reliable and courteous service to internal clients; effectively distils and presents information for internal and external audiences\xe2\x80\x94often under tight timeframes.
• Time management skills: Detail-oriented, organized, and able to manage multiple projects simultaneously while maintaining accuracy.
• Client service oriented: Focusing on discovering client\xe2\x80\x99s needs and figuring out on how to best meet them.
• Problem-solving: Ability to problem-solve and make decisions under tight time constraints, but also not afraid to ask questions and seek input from teammates. Able to prioritize in order to effectively contribute to the department and the needs of the clients.
• Strong work ethics: Takes initiative and can self-manage. Resourceful when approaching projects, can navigate through obstacles to bring projects to fruition, and can effectively multi-task in a fast-paced environment.

Requirements:

• Bachelor\'s degree in Graphic Design, Visual Communication, or related field. Master\'s degree preferred.
• Minimum of 15 years of experience in graphic design operations, with a proven track record of successfully leading and delivering complex projects.
• Strong leadership and managerial skills, with the ability to motivate and inspire team members.
• Excellent project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
• Expert knowledge of industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.).
• Strong understanding of graphic design principles, typography, color theory, and layout composition.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, clients, and stakeholders.
• Demonstrated ability to think strategically, solve problems, and make sound decisions.
• Proven ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
• Exceptional organizational and planning skills, with the ability to juggle multiple projects simultaneously.
• If you are a highly motivated and experienced graphic design professional with a passion for delivering outstanding visual solutions, we would love to hear from you. Apply now to join our dynamic team as a Graphic Design Operations Lead.

Location:On-site \xe2\x80\x93Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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