Job Information

• 
  Department Name
  Ecosystem
  Work Experience
  07-10 years
  City
  Bangalore South
  State/Province
  Karnataka
  Country
  India
  Zip/Postal Code
  560066
  Functional Area
  Other
  Industry
  Nonprofit Charitable Organizations

About Wadhwani Foundation (www.wfglobal.org):
Mission: Accelerating economic development in emerging economies through high-value job creation Objectives: Enabling the creation of 10M jobs and placement of 25M by 2030 across 20-25 emerging economies
Wadhwani Foundation is a not-for-profit with the primary mission of accelerating economic development in emerging economies by driving large-scale job creation through entrepreneurship, innovation and skills development. Founded in 2000 by Silicon Valley entrepreneur, Dr. Romesh Wadhwani, today the Foundation is scaling impact in 25 countries across Asia, Africa, and Latin America through various Initiatives. More details on the various programs at the end of the document.

Role Context:
We are looking for an entrepreneurially minded individual to act as an evangelist, liaison, and host. This person would specifically focus on WF Platform moderation, on-platform events, and other activities to engage and connect with the broader Wadhwani Foundation Global Community. Ideally, this individual would be a self-starter with experience using SaaS tools for a college/University or a business community, combined with some experience in customer success and marketing.
The Community Success Rep will be the individual responsible for communicating and developing an intimate relationship with our community. By developing a significant understanding of our global programs, a successful Community Success Rep will educate and excite both existing and new community members through clear and thoughtful dialogue.
This position requires close collaboration with the product, program, and marketing teams worldwide. Equally important, the Community Success Rep will be a conduit for our community and work with the product and program team to help understand response of Students and Startups to events and content updates as well as to conceptualize future events, content, and features.

Responsibilities:

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  Onboard new users and ensure their continued success as Wadhwani Foundation Global Community members
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  Monitor, moderate, and manage community sentiment on the WF platform and help build a healthy community that appropriately reflects the culture and values of Wadhwani Foundation, while maintaining quality control. Protect the community from bots and other malicious actors.
• Answer technical and non-technical user questions and troubleshoot member queries
• Organize and host events along with our Channel Partners on the WF platform on a regular basis
• Work closely with Wadhwani Foundation Product, Program, and Marketing teams to write and disseminate critical information about Wadhwani Foundation Programs updates, WF Platform related feature launches as well as Channel Partner related updates
• Formulate marketing tactics to promote WF Platform events and content across the web
• Coordinate with the product, program, marketing, and Channel Partner teams, to establish a regular cadence of announcements, articles, videos, podcasts, memes, educational content, promotions, and giveaways with the community on a regular basis
• Celebrate, monitor, track, and report on important feedback, reviews, and incredible stories that come from our community
• Synthesize insights from community interactions and surface critical issues to the product and program teams
• Keep internal and external informational resources about the WF Platform up to date in an environment of rapid iteration
• Empower community members to take leadership roles as part-time moderators based globally
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  Manage and scale a team of these part-time moderators
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  Set goals for, track and report on community-related metrics ensuring upwards visibility as well as helping inform on metrics\xe2\x80\x99 significance.
• Develop relationships with community reps from other college/University and business communities.

Required skills and qualifications:

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  4-5 years of total work experience with 1-2 years building and moderating a SaaS platform-based community (Facebook Groups, Slack, Discord, Discourse, Mighty Networks, Circle, etc.), or demonstrated success in launching and growing at least one college/University or business community to large scale
  
• Outstanding communication skills both written and oral as well as interpersonal skills
  
• Excellent organizational and time management skills
  
• Experience working in a Startup environment
  
• Strong understanding and passion for Startup ecosystem
  
• Strong work ethic, business development sensibility
  
• Comfort with (or eagerness to learn) analytical tasks such as community engagement analytics, curating and reporting metrics, etc.
  
• Deep curiosity, relentless resourcefulness, and a growth mindset
  
• Ability to effectively prioritize tasks in a rapidly shifting landscape
  
• Patience and maturity in helping out the new and unacquainted
  
• Additional languages including but not limited to: Spanish, Bahasa, Portuguese would be good to have.

Key Performance Indicators:

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  Own and drive member onboarding quantity metrics by working hand in hand with partners, internal deployment teams, and marketing team
• Daily Active, Weekly Active, and Monthly Active engagement metrics
• Own and drive content input metrics with partners and internal stakeholders for Webinars, Masterclasses, Mentor sessions, Livestreams, Content generated by partners, etc.
• Community helpdesk query handling & resolution TATs
• Own and drive NPS Surveys and feedback from community members and partners

Various Programs at Wadhwani Foundation:
1. Wadhwani Advantage: Accelerating the growth of tens of thousands of SMEs by providing personalized, on-demand knowledge and consulting resources through an AI-enabled mobile platform to create millions of new jobs.
2. Wadhwani Entrepreneur: Inspiring, educating, and enabling Startup entrepreneurs

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  Wadhwani Venture Fastrack: Maximizes success rates of early-stage startups with enhanced business traction and funding opportunities
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  Wadhwani NEN: Empowers students with knowledge and skills through Courses and Startup Labs to create high-potential startups
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  Wadhwani Inspire: Establishes a nationwide culture of entrepreneurship

3. Wadhwani Opportunity: Empowering millions of students with 21st century employability skills that drive family supporting wages.
4. Wadhwani AI (a partner program): A first-of-its-kind AI research institute in the world \xe2\x80\x93 a non-profit dedicated exclusively to applying AI for social good.
5. Wadhwani Catalyst: Invest in high quality entrepreneurs with scalable business models across emerging markets, with a focus in India. The fund will catalyse businesses across sectors, with the overall objective of accelerating economic development by creating livelihoods/ jobs.
6. Wadhwani Institute of Technology and Policy (WITP): Support government and civil society at large with the dual mission of \xe2\x80\x93 (1) Providing information, insights, and recommendations for the application of technology for policy making, policy implementation, and policy outcomes measurement. (2) Creating a Technology-focused Training Academy for upskilling policy makers, bureaucrats and technocrats with relevant technologies and the application of the same to their respective ministries and missions.
Wadhwani Corporate Profile: (Click on this link)
Our Culture:
WF is a global not-for-profit, and works like a start-up, in a fast-moving, dynamic pace where change is the only constant and flexibility is the key to success.
Three mantras that we practice across job roles, levels, functions, programs and initiatives, are Quality, Speed, Scale, in that order.
We are an ambitious and inclusive organization, where everyone is encouraged to contribute and ideate. We are intensely and insanely focused on driving excellence in everything we do.
We want individuals with the drive for excellence, and passion to do whatever it takes to deliver world class outcomes to our beneficiaries. We set our own standards often more rigorous than what our beneficiaries demand, and we want individuals who love it this way.
We have a creative and highly energetic environment \xe2\x80\x93 one in which we look to each other to innovate new solutions not only for our beneficiaries but for ourselves too. Open to collaborate with a borderless mentality, often going beyond the hierarchy and siloed definitions of functional KRAs, are the individuals who will thrive in our environment.
This is a workplace where expertise is shared with colleagues around the globe. Individuals uncomfortable with change, constant innovation, and short learning cycles and those looking for stability and orderly working days may not find WF to be the right place for them.
Finally, we want individuals who want to do greater good for the society leveraging their area of expertise, skills and experience.
The foundation is an equal opportunity firm with no bias towards gender, race, colour, ethnicity, country, language, age and any other dimension that comes in the way of progress.
Join us and be a part of us!