Job Description

Employment type: Undefined term

Full-time/part-time position: Full time

Job Code USA/CA:

Senior Consultant - BI AMS

• 3-5 Years of Production support and development experience in Business Intelligence and Analytics solutions (ETL/ELT)
• Strong understanding of Databases (Microsoft SQL Server).
• Experience on at least one end-to-end implementation, from data source system towards Business Intelligence and Analytics or Portals.
• Experience with various optimizing techniques in improving the performance of the data loads and database.
• Knowledge of any visualization tools such as Qlikview, Power BI (preferably)
• Knowledge and understanding of ITIL processes and support activities.
• Hands on knowledge Agile methodology & Devops way or working would be an added advantage
• Acting as 2nd level support for providing issue resolution to assigned user incidents
• Incident management & assignment
• Validating Documentations created for enhancing Knowledge base & conducting annual reviews of KB document validity subjective to application upgrades
• Managing BI changes via Jira Tracker system.
• Recording & giving feedback on user’s issue trends facilitating process improvement
• Participating in Release update sessions. Observing knowledge updates for BI apps & Domain requirements
• Participating in Deployment and release management activities
• Analyzing & reporting incident trends & persistent issues for further evaluation
• Organizing & managing Shift left trainings & documentations
• Contributing to continuous improvement & sustained service & platform betterment efforts
• Organizing & managing BI AMS internal knowledge enhancement efforts as per skill gap analysis
• Supporting Problem management efforts
• Excellent written and verbal communication in English
• Awareness about ISO 14001, 45001 requirements

• Handling Service Requests and Incidents
• Resolving data load issues and be able to resolve them within limited time window.
• Any adhoc request coming from other applications for monitoring / support in any environments.
• Providing monthly report on Interfaces/system availability.
• Participate in Critical Incident resolution and communication process.
• Develop healthy professional customer relationship
• Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
• Ensure to fulfill the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
• Align and realign actions based on customers’ feedbacks, inputs from management.
• Assist peers, superiors, other IT staff members in day-to-day activities whenever appropriate.
• Deliver any other tasks as per superior’s instructions and guidance
  

• Customer service attitude
• Excellent inter-personnel skills with a proven ability to work independently and in a team environment as per the situation
• Good communication (verbal, written) and presentation skills, preferably exposed to interaction with global stakeholder
• Analytical and problem-solving mindset
• Knowledge about ITIL and ITSM tool(s)
• Knowledge of Agile methodology