Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

This is an ETP DEVOPS role for a (cross functional engineer) used to provide technical analysis, coding and essential support for the back office settlement system. This person will also be vital in assisting with any ETP Integration supporting applications. There is a very limited number of candidates with the available skillset for this role and it can take considerable time to find the matching skillset.

Skill Set: Pick/Basic, Rocket Universe (Multivalue Database), Python, MQ, Geneos, with limited knowledge of Java

Development - Responsible for coding, Unit Testing, Deployment, preparing technical Specifications and Production Support.

• Ensure that you are responding to new RTC tickets in the dashboard and applying prioritization
• Ensure that you are informing L2 support of any issues that require their attention and either passing the ticket in to their queue or flagging it for L2 support involvement
• Ensure that GSD tickets are closed (in bulk if necessary) at an appropriate time
• PR's should be created for any incidents requiring follow-up by another team
• Remember to get dispensation before taking any action in a production environment (SoD) - follow the correct break glass procedures

Changes -

• All changes need to be captured in the release schedule, up to date and accurate - this is everyone's responsibility!
• Ensure that the change acceptance documentation is complete and signed off well before a functional release
• Ensure that you are available for weekend work when you are scheduled to cover. Notify management in advance if you cannot work that weekend
• Documentation
• Do not store notes, instructions or documented procedures long term on your local PC in notepad, excel one note etc. Always migrate to confluence at the earliest opportunity
• If you have worked on an issue it is your responsibility to ensure the documentation associated with it is up to date and in sharepoint or planned to be updated
• All Geneos alerts should be linked to a KB article - You must create one if it doesn't exist
• If you call out or have been called out then you need to ensure that documentation is up to date or planned to be updated
• If you are planning to update documentation you must immediately raise an RTC sub-task and add it to your queue
• If you have asked someone else to update a document then you must immediately raise an RTC sub-task and add it to that person's queue
• Documents all need peer / 4-eyes checking and amending until correct
• Mailbox and Monitoring
• Stay on top of mailbox e-mails, keep the mailbox cleared down
• Ensure that you are responding to any alerts, i.e. Telephone, Geneos, & keep dashboard green
• Raise any new requirements to monitoring to the current Geneos Topic Champion

Management Notifications and escalation -

• Escalation for any Major incidents to your Line Manager and to London PSM
• Follow the Flash report and communications guidelines for any major incidents
• Ensure that the application escalation path is followed when issues cannot be resolved
• Risk and par and sharing passwords - 10 deadly sins
• Ensure that you know and understand the 10 deadly sins
• Raise risks with management as soon as they present themselves
• Priorities project work that relates to closing out risk items - contact management to re-priorities work load if needed
• Make sure that you escalate if you are unsure of the risks involved in what you are being asked to do
• Ensure that the ETP data extract process is being followed
• Ensure that the SoD break glass procedures are being followed
• Make sure all mandatory training is complete before given deadlines

Being the face of Equities Post Trade -

• Try to limit the amount of e-mail sending, particularly if the issue has not been resolved after the first e-mail
• When emailing the business do not include developers/Other IT teams.
• When emailing developers/Other IT teams do not include the business.
• Remember the below communication philosophy when dealing with any users (Particularly Business):

oPerson first

oPhone second

oSameTime / E-mail last resort

Daily Handover and summary information -

• Daily Handover and Healthcheck Process needs to be followed twice a day (GLTi and GLTb)

• Summary of tickets completed by each shift (GLTi and GLTb) - All Post Trade tickets resolved in the last 12 hours

Replying to users -

• Ensuring that emails are responded to in good time (15 minutes) to inform requestor that we have acknowledged their request
• Give the users updates based on priority (urgent = updates every 30 minutes, high = once per hour, medium twice a day, low = daily)
• Ensure that your colleagues know that the request has been picked up and allocate both the email and RTC ticket to your queue
• Ensure that the business is informed once the issue is resolved or that they have a conclusive answer (especially if development or BAs are investigating)
• Level 1 roles and responsibility

• Being a stream lead and topic champion Current Stream Leads and Topic Champions
• Ensure that you are available out of hours when on support. Provide an alternative number if you have issues with your support mobile (or blackberry)
• Level One HSBC Definition

• First point of contact by user, direct monitoring/alerting or ITO escalation generated by monitoring/alerting
• Ticket logging and ownership of call tracking system workflow ensuring timely closure

Initial diagnosis -

• Escalation and resolution based on documented processes and procedures

Incident ownership -

• Follow up with the user on issue closure (confirming issue is resolved and satisfaction with service).
• Manage all user-wide communications (e.g. Flash Alerts via standard tools such as INS).
• Collate, analyse and report historical performance and trends in call tracking against given KPIs.

Requirements

• Qualification

• BE/B.Tech or MCA from any reputed College/University
• Overall 08 years or above of industry experience with Minimum of 05 years of recent 'Hands-On' experience on Pick/Basic, Universe Database (Multivalue Database) by Rocket Software
• Alternatively, 05 years of recent 'Hands-On' experience on Unibasic, Unidata, D2, JBASE, Cache
• Good understanding of Middle and Back Office functionality of Cash Equities Trading
• Strong knowledge of UNIX, scripting
• Good knowledge on Core Java, Python, MQ, Geneos, Structured Query Language (SQL)
• Automation skills and experience with system monitoring tools e.g. Ansible, Geneos or other equivalent tools.
• Good working experience with DevOps tools like GIT, Jenkins, JIRA, Confluence etc...
• Experience working in an Agile/Scrum development process

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India