Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specilaist.

In this role, you will:

• Leading a DevOps/SRE team and project managing engagements within a global professional business services environment that focuses on application support services, IT operations support, IT architecture on-premise/cloud based, training staff/end users, and incident response management;
• Developing and offering creative and effective solutions to troubleshoot problems and/or business issues related to Application Support Services.
• Utilizing and applying Industry and Firm IT services knowledge, emphasizing the understanding of business functions and architecture deployed globally; and,
• Proactively managing applications to support service levels, incident resolution, capacity planning, and protection and integrity of data.
• DevOps Application support (Batch monitoring, incident and problem management)
• Identify the opportunity for automation and design/build the end to end solutions to reduce manual work
• Improve alerting to remove manual monitoring
• Work in Agile/DevOps/SRE environment and follow the best practices and principles of Agile and SRE.
• Work hand in hand with senior team members/PSM to build the solutions and gradually gain technical skills and business knowledge.
• Learn Java Micro Service development and Google Cloud technology.

Requirements

To be successful in this role, you should meet the following requirements:

• 12+ years of DevOps/Application support experience.
• Managing efforts across multiple technical teams and their supported services, especially translating business demands into prioritized initiatives to fill business requirements across services and/or projects:
• Managing resource and service level requirements, preparing or coordinating complex written and verbal materials;
• Leading operational initiatives for Application Support team, including application management expertise, performance tuning, application
• Understanding the knowledge specialization required to manage enterprise wide services as well as manage the competing demands for IT resources;
• Troubleshooting and fixing application issues; and, Supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, answering questions, providing direction to less-experienced staff, coaching staff
• including providing timely meaningful written and verbal feedback.
• Experience of Unix, Oracle PL/SQL, core Java
• Experience with batch scheduling tools like Control-M, Autosys etc.
• Experience of working on CI/CD tools like GIT, Jenkins, Ansible or similar tools.
• Exposure to any monitoring and alerting tools like Grafana, Geneos,
• Exposure to log aggregation tools like Splunk, Grafana Loki.
• Experience in ticketing tools like GSD, ServiceNow, RTC etc.
• Exposure to Development practice and eager to learn Micro Service development in Java
• Lead and take accountability of DR exercise related tasks for the application
• Exposure to people management, shift and team roaster management

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.