Job Description

Support peers with technical or process related challenges during process execution. Executes according to SLA\'s. Has detailed understanding of processes and SOP\'s. Adheres to controls. Has ideas for improvements. Informs Supervisor about any process issues. Create and send SOA\'s to customers in a timely and accurate manner and in line with customer CSOP\'s or global standard for SOA and send statements of accounts to clients Collection efforts need to be taken for timely cash inflow, coordinate with internal team to resolve the issue on-time Follow the collection consequence without any tolerance, should create/place the SOP for any process of collection Support peers with technical or process related challenges during process execution Generate daily call lists for collectors ensuring that those customers who are highest risk are given a high priority. Provide Cluster collection manager or Supervisor with daily, weekly and monthly reports on performance activity for collectors. Maintain constant communication with other complimentary business units to ensure that collections team is meeting set KPI\'s Review on-account payments and advise order to cash team of where payments should be applied based on outputs from C5 tool Assist with the creation and maintenance of Macros used to automate generation of statements and documentation Prepare additional information dependant on cluster specific requirements. Act as the communication interface between Order to Cash and the collections team Ensure that high risk customers (based on debt ratios) are escalated to collections specialists and Cluster collections Managers for treatment. Monitor payment application and supply relevant updates to the OTC team Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner. Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner and in line with internal procedures Liaise with in-country coordinator, sales persons where necessary. Adhere to relevant legislation (Country/cluster specific) Key Competencies: Behavioral Analytical & Problem Solver Proactive & Innovative Be a Team Player, a self motivated individual and accountable Capable of adapting to different country specific environments. Capable of working with a group of stakeholders as well as a specific manager. Capable of working in a fast paced, performance oriented environment Ready to work in 24*7 environment Competent with Excel and fine understanding of Macros and high level of computing knowledge Strong understanding of finance business. Customer Service/Sales Orientation Strong level of computing and reporting skills Technical University qualification - Accounting Knowledge of Excel is a must. Understanding of processes involved in Finance and Accounting. Familiar with MS Office

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