Job Description

About udaan: udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make ‘doing business’ easy in India & make B2B commerce convenient and efficient.
udaan Capital is the NBFC arm of udaan & offers credit services to buyers and sellers on and off udaan’s B2B ecommerce platform to grow their business further. This space is largely untapped with less than 10% of MSMEs having access to working capital loans from financial institutions. In this way, udaan is uniquely positioned to formalize &scale trade credit.
Learn more about us: https://udaan.com/ Role Description: Function: Credit Sub Function: Collections Location: Delhi Reports to: Zonal Collections Team Composition: Direct team of 5-7 cluster collections and an indirect team of 100-140 field executives Travel Frequency: 8 to 10 days every month
Job Responsibilities Managing the operations for the cluster with the team of cluster collections managers and field executives. Ensuring collections of dues for the overall cluster. Responsible for improvement of the credit portfolio in the cluster by improving collections. Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress.
KRAs & KPIs of the role Collection targets achieved across due months for the cluster. Balance operational cost against collections. Timely completion of cluster operational activities. Timely identification of customer disputes. Ensuring adequate manpower presence on field - hiring against open positions. Training, coaching and performance incentivisation of cluster collections managers and field executives.
Functional Competencies Problem-solving: Applies learning from past experiences to finds solutions to day-to-day business challenges and communicates them clearly to the team. Results Orientation: Deliver on daily numbers, short-term goals and long-term milestones set by business. Attention to Detail: High attention to detail with commitment to accuracy & completeness. Interpersonal and Negotiation skills: Establish favorable relationships with the loan defaulters and navigate complex day to day operations and negotiations. Team Management: Drives closure on targets and projects with team. Decision making: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. Communication Skills: Excellent communication - both verbal and written.
Candidate Profile Educational background: Graduate (full-time); MBA preferred Must have 8-11 Yrs (Graduate) or 6-8 Yrs (MBA) of demonstrated experience of working in a fast-paced environment. Prior work experience in BFSI industry preferred. Must have experience in managing large teams of at least 100 – 150 Field Executives. Must demonstrate qualities of enthusiasm, ambition and amicability. Must have a basic understanding of MS Office.

Department Hierarchy
Field Collections (In-House)
Job posted on
Aug 23, 2022
Employee Type
Full-time
Experience range
8 years - 11 years