Job Description

About udaan: udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make ‘doing business’ easy in India & make B2B commerce convenient and efficient.
udaan Capital is the NBFC arm of Udaan & offers credit services to buyers and sellers on and off udaan’s B2B ecommerce platform to grow their business further. This space is largely untapped with less than 10% of MSMEs having access to working capital loans from financial institutions. In this way, udaan is uniquely positioned to formalize &scale trade credit.
Learn more about us: https://udaan.com/ Role description: Function: Credit Sub Function: Collections Location: Multiple Reports to: Zonal/Senior Cluster Collections Team Composition: 15 to 30 field executives Travel Frequency: 8 to 10 days every month
Job Responsibilities

• Managing the day-to-day field operations for the collections team.
• Ensuring collection of dues from customers.
• Responsible for improvement of the credit portfolio in the cluster by improving collections.
• Building, coaching, and mentoring the team; identifying team goals and evaluating team progress.

KRAs of the role

• Collection targets achieved across due months.
• Timely completion of operational activities assigned.
• Timely identification of customer disputes.
• Ensuring adequate manpower presence on field - hiring against open positions.
• Regular trainings and performance incentivization of Field Executives

Functional Competencies

• Collection targets achieved across due months.
• Timely completion of operational activities assigned.
• Timely identification of customer disputes.
• Ensuring adequate manpower presence on field - hiring against open positions.
• Regular trainings and performance incentivization of Field Executives

Candidate Profile

• Must have 5-8 Yrs (Graduate) or 4-6 Yrs (MBA) of demonstrated experience of working in a fast-paced environment.
• Must have a full-time bachelor’s degree or an MBA degree.
• Prior work experience in BFSI industry preferred.
• Must have experience in managing large teams of at least 15 – 20 field executives.
• Must demonstrate qualities of enthusiasm, ambition and amicability.
• Must have a basic understanding of MS Office

Department Hierarchy
Field Collections (In-House)
Job posted on
Sep 15, 2022
Employee Type
Full-time
Experience range
5 years - 10 years