Job Description

Department description: Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: Technical Account Management, Technical onboarding, Sof

Department description : Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services. Team description : The FX Onboarding team is responsible for certification (conformance testing) and onboarding of FIX, HTTPs, SFTP, quick connect clients on transactions platform across asset class. Team carries out Equities conformance testing. The FX Onboarding team works closely with Sales and Account management teams, Product Dev, Support teams to understand bespoke business workflows and translate them into a software solution. The role on a day-to-day basis also involves a lot of external communication with tech teams of clients/brokers and their technology vendors. The team also gets involved in various strategic projects ranging from roll out of new functionalities on the platform, system improvements, regulatory changes etc. To provide last level support to internal stakeholders and 3rd party engineers about The Company products, and to interact with customers to resolve complex issues. The role leverages innovative technologies to ensure global consistency of support tasks. Role Description : Responsible for building out both simple and complex client trading environments (client facing), creating both Internal and External users, configuration of trading/clearing accounts, enabling Broker Trading connections and integrating multi-complex clearing solutions. Provide engineering expertise and second level support to internal stakeholders and 3rd party engineers. Perform customer site break fix activities remotely. Coordinate a certification call with clients to make sure that onboarding/integration work completed with required product system as expected and production roll out. Provide support for alpha/beta programs, create Integration and Production environments. Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality, and integration aspects. Professional with knowledge in a technical discipline or specialization. Key Responsibilities Integrating with new brokers and clients for FIX HTTPs, SFTP, quick connect workflows is the primary responsibility of the team. Closely work with the client and/or their OMS/EMS vendors to get them connected and integrated with our platform Onboarding new clients and facilitating new connections for existing clients Liaising with clients and internal groups to handle new client integration requirements Troubleshooting production issues and supporting existing systems Working closely with internal teams including, Sales and Account Management, Relationship management, front line service desk, field service, development, operations, Technology and Product Management Good understanding of roles of relevant functional groups in own area Suggests process improvement following investigative, analytic, or diagnostic services Depending on workload, manage up to 10 client implementations, 2 to 3 FX certification, 1 to 2 Equities conformance testing at one time. Key Skills 2+ years' experience in a similar role Excellent communication skills, both written and verbal Strong team player with ability to work in a fast-paced environment and under pressure Worked in professional and client focused environments where detailed process/procedures, workflow are followed Flexible to work in multi time zones on a rotational shift basis. (Bangalore /EMEA/US hours) Knowledge of Equities, Capital markets Technical Skills Exposure to any programming language (C, C++, Java) Knowledge on Unix Knowledge on SQL/Database Knowledge of FIX Protocol/onboarding and certification (conformance testing) Exposure to OMS/EMS products and electronic trading domain Beneficial Scripting knowledge in one of the following languages Unix/Perl/Python Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts Exposure to FX, Equities, Futures, and options asset classes Quick learner with strong attention to details and ability to think outside the box Strong analytical and logical thinking capabilities Highly motivated with strong interpersonal skills At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.