Job Description

cWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we are calling all you rule-breakers We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of SA, Complaint Handling Unit EMEA Process In this role, you will be responsible for data downloading, processing and working on various excel based reports. You will be working on Post Market Management and Business Intelligence Tool for various other business requirements. Responsibilities . Download data from PQM and BI and data processing . Translation Management - Downloading and uploading files in TMS . Making CHU Europe Incremental upload of File and upload in Support Central . Updating FE responses in PQM . Running Macro&rsquos in system . Preparing Excel reports . Backlog Management - Sending reminders to FE&rsquos in case of delayed responses . Publishing Weekly Service Record Quality Metrics . Respond to customer inquiries and problem escalations . Maintain a thorough understanding of client process and policies . Responsible to demonstrate capacity for critical thinking and analysis. . Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment Qualifications Minimum qualifications . Fresher&rsquos are eligible . Any graduate degree or equivalent with a strong academic record Preferred qualifications . Previous experience in analytics role . Effective analyzing / understanding skills . Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent . Strong attention to detail. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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