Job Description

About the Opportunity Job Type: Permanent Application Deadline: 30 September 2023 Title: Senior Analyst Programmer Department: UK Retail Distributions Support Location: Gurgaon Reports To : Manager - Technology Support Level : Application Support - 3 We\'re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our team and feel like you\'re part of something bigger. Department Description The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Defined Contribution channels and the European distribution channels. The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Oakhill and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme. Purpose of your role DDR is responsible for supporting key Enterprise applications and data marts with a centric database for record keeping system which maintains Customer, Account and holding information .We use Informatica and Big Data modules for near real time data transfer which will be utilised to reflect information online & reporting to plenty business via warehouse route. The key functions of this group include: Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL. Service restoration subsequent to unanticipated outages / disruptions. Driving root cause detection and resolution and ensuring these are advised back to all delivery groups. Advising Release Management of the best way to release new functions onto the production platform. Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately. Identification of and driving application related service quality improvement. Reviewing proposed technical solutions for new projects to ensure that are fit for purpose. Applications within the portfolio include: Single Customer View Enterprise Data Warehouse Customer Output The successful candidate will play a proactive role in the support of one or more of the above applications / systems. The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. Key Responsibilities Maintaining and improving performance and availability of all Fidelity\'s customer facing transactional sites. Full maintenance and support of High / Low Severity Issues for all Fidelity production transactional web applications. The role involves diagnosis and research of various technical issues, designing and coding fixes. Ownership of problems from first notification right through to resolution. Enforce current standards and introduce improvements Identify failings/weakness in current tools/applications and working practices This includes both process/standards and technologies/tools Requirements for project delivery/handover 1st Line Support Provide technical skills to resolve incidents under direction of Tech Specialist where necessary Primary focus is on restoration of service. Participation within an on call support / Rota based service provision as demanded. Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents. Assisting and educating users, other support personnel and management in use of specified applications (where deemed appropriate.) Provision of input to development of software solutions for incident fixes and preventative System Change Requests. Input into the documentation of Application Recovery procedures. Liaison with other application development / support areas Liaison with other systems operations team (e.g. Unix, DBA, DAS etc) Proactive sharing and transfer of skills with other team members. Provide input into Disaster Recovery and BCP plans / processes. Knowledge of and input into environment initiatives within the overall systems function. Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes. Work with project / operational areas as required to safeguard production service when changes are introduced into the production environment. Champion the Recovery group both within Web Delivery and to the rest of Technology and the Enterprise Experience and Qualifications Required Around 4 - 6 years of technical experience in Software / IT industry in Development and Support functions Minimum 1 - 2 years of support experience in Production Support roles Must have: Providing first line of technical support for business critical applications (Principal technologies / applications used include Oracle, Informatica, Control-M and Unix) Willing to work in Support (Along with UK Shifts & 24X7 On-call On rotation) Develop and maintain PL/SQL programs between the inbound systems and files into the warehouse data model applying business rules as specified in the requirements. Work with the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services Maintain the Meta Data Repository both within the vendor product and the ETL tool set Help maintain Informatica mapping and Control-M schedules Strong communication skills & a customer centric focus. Experience with containers technologies will be advantageous Hands-on technical development for tactical fix & automations Good analytical, problem-solving and documentation skills. Calm approach when under pressure Solid people networking and collaboration skills Self-motivated, self-starter, team-player Excellent communication Within Systems & Operations the following values are considered to be fundamental to the way in which we work: Customer Focus Ownership Enthusiasm Integrity Teamwork Respect Innovation Feel rewarded For starters, we\'ll offer you a comprehensive benefits package. We\'ll value your wellbeing and support your development. And we\'ll be as flexible as we can about where and when you work - finding a balance that works for all of us. It\'s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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