Job Description

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Job Title- Charging and Billing Operator - Analyst / Senior Analyst

Location- Bangalore

Role Description - The matter creation & invoicing function is managed by the Legal Operations team and is responsible for processing all Legal invoices received from law firms. The team regularly communicates with the lawyer to get all the required information, ensuring the details provided are aligned to the process. The team will coordinate with DB Legal, DB Business Lines and law firms to ensure the payments of invoices occur in a timely manner. In addition, the team will review / interrogate invoices to reduce potential overcharges

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Setup of new vendors, matters, timekeepers and users in ELM (Enterprise Legal Management) tool based on requests (emails and/or phone) from law firms/business/legal users
• Maintenance of ELM database for updates on vendors, matters, timekeepers
• Hard copy invoice entry into ELM application (copy invoice details from physical copy into ELM)
• Perform detailed review / interrogation based on set rules to identify potential overcharges
• Report preparation on pending invoices by approver, invoices by matter / vendor / cost center, etc
• Problem resolution of invoices after approval in ELM (i.e. Cost center, GL, Internal Order # issues and matter identification errors)
• Reconciliation of invoices between internal and external systems
• Preparation of payment files used by other internal groups (SAP)
• Liaise with business and law firms to identify address issues/queries raised
• Liaise with law firms on invoice submission errors
• Liaise with Mitratech (Software provider) on technical issues that arise
• Liaise with P2P personnel for invoice payment problem resolution

Your skills and experience

• Exceptional English communication skills - both written and verbal
• Bachelor's degree and preferably 1 year work experience in Finance/Administration/Operations Management
• Proactive approach in problem solving.
• Willingness to take ownership, highly motivated & self-managed
• Eye for detail and willingness to improve current process
• Able to cope well under pressure and meet tight deadlines
• Ability to work independently, as well as in a team environment
• Robust reporting skills, specifically with Excel data reconciliation and presentation projects
• Ability to work in shift to support other time zones, if required . Robust reporting skills, specifically with Excel data reconciliation and presentation projects
• Ability to work in shift to support other time zones, if required

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

• We are a team of 20 members in Legal Operations. Every member in the team has a significant role to play such as Reporting, Email management, Account management, Invoice review. The team is supportive, experienced and believes in teamwork. We believe in Integrity, Sustainable performance, Client centricity, Innovation, Discipline & Partnership.

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.