Job Description

What to expect at MediaMint We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people that are honest, self-aware and are intent on bettering themselves each day. If you love growth - professional and personal, then MediaMint is most likely the place for you! Where MediaMint is headed to MediaMint is headed towards being the strategic and transformative operating partner for media and technology companies worldwide. With a portfolio of clients that are market leaders in their respective fields - OTT video streaming platforms, digital publishing, advertising agencies and software, MediaMint is uniquely positioned for exponential growth in the next 3-5 years. With our constant endeavor to create value for our clients, our service offerings have increased significantly in the last 24 months and our partners have been relying on us to execute functions higher up the value chain. Responsibilities Demonstrates effective, clear and professional written and oral communication. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer\'s issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Liaise with other departments and teams as required to resolve Customer issues and questions. Minimum Qualifications Excellent written and verbal communication skills. Minimum BA/BS/Bachelor\'s degree with a strong academic record. Minimum 1 or 2 years of strong technical troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Preferred Qualifications Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc). Basic HTML knowledge and understanding. Strong customer service skills, including the ability to make decisions based on the best interests of the customers. Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting. Highly responsible and productive under time pressure and able to prioritize high volumes of work.

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