Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

What you\'ll do

IT Technology Services Senior Specialist - Availability Management acts as the Service Execution Owner / SWAT team member of Problem Management (Zero Outage Room - ZOR), Critical Incident Management - CIM. The role is responsible to guarantee quickest possible service restoration for customers\' business down situations and quickest possible Root Cause Analysis and remediation for major incidents. The role takes care of SAP-internal stakeholder communication by sending regular status and progress updates and liaises with other roles like ZOR Service Execution Owner, CIM Service Execution Owner, Event management Service Execution Owner, Incident Management Service Area Owner, Process Managers, Major Incident Managers, Managed Service Providers and Senior Management. The role coordinates and orchestrates continuous improvement across CIM, ZOR and other supporting units.

Deep dive into troubleshooting SAP Basis issues, identifying root causes and implementing effective solutions to minimize downtime and impact.

Develop and implement proactive monitoring strategies to predict and prevent potential issues before they arise.

Lead Root Cause Analysis (RCA) investigations, utilizing various tools and techniques to uncover the underlying cause of complex system problems.

Document findings and recommendations clearly, ensuring knowledge transfer and future prevention.

Maintain and optimize system performance, applying performance tuning techniques and best practices.

Implement and maintain robust security measures to protect sensitive data, adhering to industry regulations and compliance standards.

Contribute to system upgrades and migrations, ensuring smooth transitions and minimal disruption.

Collaborate with other IT teams to diagnose and resolve cross-functional issues impacting SAP systems.

Stay current with the latest SAP Basis technologies and trends, actively seeking opportunities to improve the SAP landscape.

Mentorship and knowledge sharing: Guide and support junior team members, fostering a collaborative learning environment.

What you bring

8-10 years of experience in SAP Basis administration, with a strong track record of troubleshooting and RCA expertise.

Good understanding of containerization concept and working knowledge about operations of Kubernetes.

Proven ability to diagnose and resolve complex SAP Basis issues under pressure, meeting tight deadlines.

In-depth knowledge of SAP Basis concepts, functionalities, and administration tools .

Experience with SAP HANA and cloud-based SAP deployments preferred. Experience with non net weaver products is preferred.

Excellent analytical and problem-solving skills, with a keen eye for detail and a methodical approach.

Strong communication and collaboration skills, effectively working with diverse teams and stakeholders.

Ability to work independently and take ownership of complex projects.

Passion for continuous learning and staying ahead of the curve in the SAP Basis landscape.

Meet your team

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.
Within ECS Delivery, Technical Operations is responsible for End-to-end delivery of services and support for ECS Delivery customers. Scope of the same includes service areas like Event Management, Incident Management, Service Request Fulfillment (Build and RUN), Problem Management, Backup Services and also technical areas - Application, Database and Server Management
For the Delivery Center in Bangalore, India, we are looking for an IT Technology Services Senior Specialist (Availability Management / Critical Incident Management / Problem Management) with a strong technical and process background and Service Management experience.

#SAPECSCareers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 380925 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 380925

Posted Date: Feb 2, 2024

Work Area: Information Technology

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Bangalore, IN, 560066

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