Job Description

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Job Category Customer Success Group

Job Details

The Technical Architect will support the full implementation lifecycle, from prioritising to deployment in an evolving ecosystem consisting of clients and partners. Be responsible for efficiently designing and building the Salesforce industry-specific Vlocity Telecommunication solutions and technologies in Salesforce Cloud.

It also requires that to maintain an ongoing comprehensive understanding of the cloud-computing ecosystem. Technical Architects typically will specialize in a salesforce platform (e.g. Force.com (Sales, Service, Community, IoT, Einstein Clouds), Marketing Cloud, Commerce, and Health Cloud)and develop solutions cross-cloud is becoming more critical.

Responsibilities

Working closely with Delivery Managers, Functional Solution Architects, and if required directly with clients to devise technology solutions to meet client needs and ensure the software product is used accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, supplying to crafting scope and development estimates, and documenting requirements and designs.

Collaborate with internal team members (sales/pre-sales, engineering, other services teams, etc.) to help customers increase the value of their Salesforce Industry products and services.

Designing ground-breaking technical solutions and working directly with customers to meet their business requirements in accordance with industry standard methodologies.

Leading and mentoring the development and QA teams on the project.

Application design, development, and support of Salesforce-related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.

Through the use of UML diagrams, design documentation, and best-practice methodologies; detailed design of Salesforce related projects from inception through production support.

Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.

Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Force, Visualforce and J2EE technologies.

Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions. Develop POCs or help customers and partners with complex coding tasks.

Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.

Qualifications

10+ years of experience in developing technology solutions.

3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.

Domain Experience in telecommunication

Hands-On experience solutioning/configuring on EPC,CPQ, OM solutions.

Excellent written and spoken communication skills.

Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background. Specializes in capturing and analyzing information and designing comprehensive solutions that meet best practice standards and the client's needs.

Experience in Salesforce (SFDC) CRM with end-to-end implementation experience.

Salesforce.com integration experience, including between different business systems as well as working with integration tools.

Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.

Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.

Strong experience with configuration, customization, programming with Lightning Aura Components

Knowledge in LWC.

Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com controls.

Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.

Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.

Programming experience with the following, APEX, J2EE, HTML, XML, JSON.

Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.

Detail-oriented with the ability to learn quickly to leverage new concepts, technologies, and solutions.

Ability to work independently and be a self-starter.

Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.

Ability to travel to client sites as needed (average of 30-50%), but maybe higher or lower based on the engagement.

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Accommodations

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