Job Description

Position Overview Position Title: Sales Manager - NPS Non Sourcing Department: Direct Distribution - NPS Level/ Band: 402 Role Summary: Organizational Relationships Reports to: Area Sales Manager Supervises: RM Job Dimensions Geographic Area Covered: As per mapped branch & city Stakeholders Internal: NPS Sales Force External: Consumers Key Result Areas Distribution Deliverables • Manage a team of 6 - 10 Relationship Managers under the NPS vertical. • Ensure team is run in full strength and hire/replacement RMs as per budgeted strength communicated. • Achieve sales targets on ANP as per budgets allocated • Implement training road map and ensure all RMs are well trained as per needs and organizational objectives. • Implement Needs based Selling and Activity Management processes among RMs. • Ensure Goal sheets and performance review process is in place within timelines. • Support the business planning and implementation process for the business with the Manager. • Submission for required reports as per the time lines. • Review with ASM as per agreed periodicity. Business Results • Monitor and evaluate achievement of targets against the following parameters: ANP / WNBP Productivity per RM Case rate Average Case Size Activity Ratio Attrition • Monitor, control & evaluate the activity of the RM through Activity Management System and Lead Management System. • Achieve the Team Cross Sell/ Up-Sell Targets from the orphan customer base allocated to the team. • Meeting service related goals and achieve renewal, reinstatement and resulting Persistency objectives for the team of RMs. People Development • Enable superlative performance standards through alignment of the team with the organization’s objectives as communicated from time to time. • Ensure clear communication of the overall strategies and drive ownership on goals and objectives. • Develop the competencies of the RMs • Observe & demonstrate skills & knowledge with the RMs. Customer Relationship Management • Engage regularly with the allocated lead /newly acquired customers to ensure higher retention, customer satisfaction and continued relationship. • Ensure all customers are serviced to the standards set up. Code of conduct and ensuring compliance of statutory norms • Adherence to the code of conduct by the entire FA team • Conformation to all financial and administrative systems. • Ensure compliance with TALIC norms for the Branch • Compliance with all statutory and regulatory norms. Risk

• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes

Skills Required Technical: Good Knowledge of MS Office Behavioral Essential • Interpersonal skills • Communication skills • Creative thinking skills • Supervising/Leadership skills • Teamwork Skills • Influencing skills • Relationship Building skills • Decision making skills • Expertise in the usage of MS Office • High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines Incumbent Characteristics Essential Qualification: Graduate Experience: 6 - 9 Yrs Desired Qualification: MBA Experience: 3 -5 Yrs