Job Description

Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson\xe2\x80\x99s overall mission, vision values and strategies

\xc2\xa7 Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

\xc2\xa7 Develops data and recommends programs to meet clients\' needs

\xc2\xa7 Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

\xc2\xa7 Solicits files on a timely basis to confirm business

\xc2\xa7 Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

\xc2\xa7 Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Carlson Hotels

\xc2\xa7 Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

\xc2\xa7 Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

\xc2\xa7 Communicates clients\' requests to all departments in an effective and timely manner

\xc2\xa7 Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

\xc2\xa7 Assists with the completion of monthly booking report(s)

\xc2\xa7 Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

\xc2\xa7 Keep Manager promptly and fully informed of all problems or unusual matters of significance

\xc2\xa7 Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

\xc2\xa7 Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

\xc2\xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

\xc2\xa7 At all times projects a favourable image of the Hotel to the public

\xc2\xa7 Perform other duties as requested by the General Manager or Director of Sales and Marketing

Radisson