Job Description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Work with various business and technology teams to identify, assess, document, and implement RPA solutions using RPA tools((Work Fusion, Automation Anywhere, etc.).
• Support senior Project Manager in management, execution, and support of RPA deliverables, including infrastructure and RPA tool rollouts
• Facilitate working sessions with ICG groups to effectively review and track Robotics Process Automation use cases.
• Experience of managing issues / coordinating issue triage, driving issue resolution, preparing updates and reports for
• management
• Work with Citi Technology Infrastructure team (CTI), Shared Technology Environment team (STE)and other internal
• stakeholders to manage infra provisioning, upgrades, migration, GEM patches, new engineering initiatives, etc.
• Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
• Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensure that storage and archiving procedures are in place and functioning correctly
• Formulate and defines scope and objectives for complex application enhancements and problem resolution
• Review and develop application contingency planning to ensure availability to users.
• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production.
• Engage in post implementation analysis to ensure successful system design and functionality.
• Consider implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensure essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Perform other duties and functions as assigned.
• Ability to operate with a limited level of direct supervision.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding

Qualifications:

• 8-13 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Required Skills:

• RDBMS, SQL, PL/SQL, Oracle DB
• XML/XSD/XSLT and JSON
• Web services (SOAP, REST, etc.)
• Modern source control, build and continuous integration solutions
• UNIX/Linux Shell scripting
• Power Shell scripting
• Autosys and scheduling
• Cron / Quartz
• Operating System(Windows, Linux)
• Network
• OpenShift Container Platform
• LightSpeed CI/CD
• Kubernetes

Desired Skills:

• Automation Anywhere RPA
• Windows Sys internals Process Monitor
• Windows Performance Monitor
• ITRS

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group: Technology



Job Family: Applications Support



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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