Job Description

Exciting Opportunity at SHIELD (Retentions) - Ghansoli Are you a passionate communicator with experience in inbound voice processes? SHIELD is offering a compelling opportunity in our Retentions department, operating round the clock. Join our vibrant team and embark on a rewarding career journey. Job Title: Customer Retention Executive Key Details: - Process: SHIELD (Retentions) - Shift Window: 24/7 - Working Days: 5 days a week - Week Offs: Any two rotational week offs - Location: Ghansoli Requirements: - Graduate/Undergraduate with a minimum of 6 months of Inbound Voice Experience (Mandatory) - Excellent Communication Skills (Voice selects only) Salary and Benefits: - Competitive Salary: Up to 30,000 Inhand (Depending on the last drawn package) - Lucrative Incentives Interview Process: - HR Round - Ops Round **Important - **Last Batch for SHIELD this **Why Join Us?** - Competitive salary and performance-based incentives. - A supportive work environment fostering skill development and growth. - Exciting challenges in the field of customer retentions. - Opportunity to work with a dynamic team in a 24/7 operational setup. If you meet our requirements and are ready to excel in the field of customer retentions, we invite you to be a part of our last batch for SHIELD this month. Apply now and secure your spot for an exciting career ahead! Join SHIELD - Where Customer Retention Meets Excellence! Job Type: Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb930,000.00 per month Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a minimum of 6 months of experience in inbound voice processes? Please describe your previous roles and responsibilities in detail.
• On a scale of 1 to 10, how would you rate your communication skills? Can you provide an example of a challenging situation where your communication skills helped in retaining a customer?
• Are you comfortable working in a 24/7 shift window and with any two rotational week offs? Please confirm your availability for night shifts and weekends.
• How would you approach retaining a customer who is considering canceling a service? Can you share a specific scenario from your previous experience where you successfully retained a dissatisfied customer?
• How familiar are you with the products/services offered by SHIELD? Are you comfortable explaining these offerings to customers in a convincing manner?
• What motivates you to work in customer retentions? Why do you think you are suitable for this role, specifically dealing with customer retention challenges?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9371878864