Job Description

: Position :Retail Operations Manager (SSL) Grade : P6/P5 CTC - 7 lac to 8 Lac Per Annum Eligibility Parameters: Minimum 5 years of supervisory experience in Retail, hospitality, QSRs, FMCG. Exposure to Team Handling. Good understanding of current industry/business. Exposure to large format stores/business is preferred. Technology Savvy. Education Qualification Minimum : Graduation Desired : MBA Position Reports to : Unit Head Reportees : Department Manager Required Competencies Analysis & Judgement Strategic Perspective Teamwork & Networking Leadership Initiating Action / Results Focus, Customer Focus Process Orientation. Role : Key Accountabilities/Responsibilities The most important end-results for which an incumbent would be held responsible at the end of the year. To enhance store profitability by ensuring the following: Topline Regular review and monitoring of business. Focus on Private Brands by constant review and sale enhancement strategies. Training team members on mobile app usage and features (FAB). Push maximum number of app downloads in the store. Inventory Management Does process mapping for movement of stocks from receiving bay to floor Initiates stock-takes as per the agreed and laid down procedure Ensures effective displays with the objective of achieving greater number of stock turns Plans for perpetual inventory. Omni channel - Plans for inventory for keeping in mind sale trends. Customer care/customer service Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances. Omni Channel - Facilitating picking accuracy within timelines of online orders. Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience. Customer feedback Ensures in service recovery within agreed time-line (72 hours) Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) Competition Mapping Works out action plans/strategies to match requirement Identifies parameters to track competition Builds resources and databases of information on an ongoing basis by networking Creates an index and updates it Manpower availability Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly Floor presentation Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability. Communicates the above to supervisors Arrangement of stock in space allocated as per plan Creates display plan of merchandise for his sections on the basis of underlying principles Communicates the display plan and the underlying principles to the supervisors for the purpose of execution Analysis and reporting Analyzes available data, identifies causes and suggests solutions Identifies all reports that need to be generated with frequency, schedules and identifies sources of information Ensures compliance Shrinkage control Identifies most pilfered products and common methods of pilferage

Monster