Job Description

About Four Seasons Private Residences Bengaluru at Embassy ONE Open since November 2021, Four Seasons Private Residences at Embassy ONE provides a preferred address for our residents with a highly personalized, anticipatory service that Four Seasons guests & residents expect and value around the world. Conveniently located, 7 Kms from city centre and approximately 28 Kms from Kempegowda International Airport, 105 private residences spread across two immaculately designed 30 storey towers unfold a canvas for inspiring, effortless living with Four Seasons Service. From the impeccably crafted spaces to the service-rich environment, every detail is designed to elevate life. While the residents experience the comfort and elegance of luxury residences, they enjoy access to all the services and amenities of the Four Seasons Hotel Bengaluru as an extension of their home. From avant-garde gourmet adventures to curated, inspiring experiences, the seamless hotel integration let the residents own the experiences for lift and ensures they never have to check-out. About Four Seasons Hotels and Resorts Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating 120 hotels & resorts, and 45 residential properties in major city centres and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveller reviews and industry awards. For more information and reservations, visit fourseasons.com . For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter. The Position: Operating from the Residential Lobby, the Residence Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

• Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
• Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
• Assists retrieval of resident’s vehicles if requested.
• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Controls entry doors and elevator/lift access.
• Maintains security and restricts access to non-authorized individuals.
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
• Updates homeowner profiles with any relevant information
• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing
• Coordinates the booking of the elevators/lifts for move-in or move-out.
• Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
• Works closely with hotel/resort night shift to ensure the general security of the building
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
• Perform other tasks or projects as assigned by the Residence Services Manager or Director of Residences

Requirements:

• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems
• Ability to read, speak and write English
• Complies with all Four Seasons’ guidelines, policies and procedures
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations
• Strong interpersonal and relationship-building skills
• Reasonable problem-solving, decision-making and conflict resolution skills
• Work in a safe, prudent and organized manner
• Works harmoniously and professionally with co-workers and managers.
• Flexible to work in different work schedules (morning, afternoon and night shifts.

Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence