Job Description

Company Overview Moustache Escapes is a leading experiential travel company with a nationwide network of resorts, luxurious accommodations, and vibrant community living. We curate unique experiences for travelers seeking something extraordinary. Job Overview We are seeking a Reservations Support to join our team at Moustache Escapes. As a Reservations Support, you will be responsible for assisting customers with their travel reservations and providing exceptional customer service. This is a full-time position based in Jaipur, Rajasthan, India. Qualifications And Skills Excellent written and verbal communication skills in English Strong customer service orientation Attention to detail and ability to multitask Ability to work effectively in a fast-paced environment Basic computer skills and familiarity with reservation systems Ability to handle difficult situations with professionalism and empathy Ability to work independently and as part of a team Familiarity with travel industry trends and destinations Roles And Responsibilities Assist customers with their travel reservations and inquiries via phone, email, and chat Provide accurate and up-to-date information about our resorts, accommodations, and services Handle customer complaints and ensure timely resolutions Process payments, bookings, and cancellations Collaborate with other teams, such as Sales and Operations, to ensure smooth reservation processes Maintain customer records and update reservation systems Stay up-to-date with industry trends and developments Deliver exceptional customer service and exceed customer expectations

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