Job Description

Job Responsibilities
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Reservation Associate - Reservations
Reports to – Revenue Manager

Responsibilities:
· Answering an incoming reservation call , the voice should be well modulated pleasant and courteous · When attending the reservation call check what type of reservation it is and have to proceed according to the nature of reservation as well as type of reservation respectively · Check the availability of the room /the type of room / and confirm the reservation · Try to up sell the higher category rooms · Ensure if all the details are filled in the advance reservation form · See that all amendments / cancellations are to be made in the amendments /cancellation forms without any mistakes · When the reservation are made /read in completely the entire message understand and ascertain the request · In return to confirm the reservation use the same method of confirmation · To keep all sales office update on closed out / sold out dates and category of rooms periodically · To ensure to reply to all requests · All block booking reservations are to be directed to the sales executives as it requires a lot of follow up work · In the absence of the sales executive all the details like company name and other details pertaining to the block reservations are to be sent to the sales department · To sort out and attach all correspondence with respective advance reservation forms · To print out arrival list giving appropriate command to the computer · To check all bookings with advance reservation forms and correspondence respectively

· · Any other responsibilities assign to you from time to time
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Job Requirements