Job Description

Hiring for hotel group Location : kochi Minimum 1 to 2 years of experience as front office /Guest relation / Reservation in Hotel/ Resort industry . Salary depends on experience

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hoteldepartments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packagesplans.
• Knows the creditpolicy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room ratesbased on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicatesreservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel\'s policy on guaranteed reservationsand no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancyforecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwillby beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Walk around with the client and ensuring that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with receptionduties when required.
• To be fully aware of and adhere to health and safety, fireand bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Open and close the availability as and when required of hotel in all the GDSchannels, IDSchannels and on the hotel website.
• Configuring rates on the hotels property management system.

PREREQUISITES:

• Good guest interaction skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and communication skills.
• Leadership/People management.

Job Type: Full-time Salary: 912,000.00 - 915,000.00 per month Schedule:

• Morning shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel / Resort total work: 1 year (Preferred)