Representative Customer Service
Year Hyderabad, Telangana, India
Job Description
: Role Summary/Purpose: Review, Research, Resolve and Communicate with customers on customer inquiries, concerns, and customer complaints. Project a professional company image through written interactions. Essential Responsibilities:
- Receive and respond to inquiries from both internal and external customers
- Research to determine appropriate resolution steps as per SOP/ policies/parameters using SYF systems
- Maintain customer records in accordance with policies and procedures.
- Maintains an effective follow-up process to ensure the completion of commitments to customers
- Provide Customer with product and service information
- Recommend process improvements.
- Must have completed 10+2 or Graduation in any discipline
- Should be open to work in shifts/rotational offs
- Prior experience in back office operations
- Should be Customer Service Centric
- Good with Typing
- Excellent English Reading Comprehension Skills
- Working knowledge of Computers
- Professional etiquettes and ability to work with a Team
- Should be willing to work in shifts (Standard shift 08:00 am to 12:00 am IST(next day))
- Should be open to Change
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Job Detail
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Job IdJD2892032
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear