Job Description

Please note that we will be only contacting you through Indeed and would like you to reply us on Indeed within 1 day of our reply if you are shortlisted. Please find the Job description below. Apply only if you are ready to join immediately or within 3 days of selection Language: Excellent English communication skills are Mandatory Job Type:Full-time (Permanent) Shift: Permanent Night Shift and the following are the shift timings.

• Winter season timing 6:30 pm to 3:30 am
• Summer and Monsoon Season timing 5:30 pm to 2:30 am.

Job Location: You can work from anywhere since this is a complete work-from-home job. Experience:

• Minimum 1 Year Experience in Technical Support Job (Please do not apply if you have experience in Software Development and Software Testing.)

Working days range:6 Days working

• Monday to Saturday ( Sunday off)
• Sunday to Friday ( Saturday off)

Education: Bachelor of Engineering/ Technology in Computer Science, Computer Engineering, Information Technology or B.Sc./M.Sc. in computer or BCA/MCA. --------------------------------------------------------------------------------- Introduction As a Remote Technical Support Associate, you will be part of a team that provides technical support to our clients based in Canada and the USA. Your Role and Responsibilities: In this role, you will provide remote technical support assistance to Modi Technologies Inc clients by directly contacting them. We are looking for candidates with the following abilities, expertise and skills

• Excellent English communication skills are mandatory
• Familiar with or experienced with Windows, Linux, and Mac systems
• Configuring client computer systems, mobile phones, and peripheral devices remotely. Includes Upgrading, Updating, installing, and configuring application software and Operating system.
• Call or email clients to Troubleshoot software, networking, or hardware issues and provide technical support to them.
• Ability to set up and configure windows server as well as Create and manage system permissions and user accounts in Active Directory.
• Knowledge of firewalls, Internet VPN\xe2\x80\x99s remote implementation, troubleshooting, and problem resolution.
• Microsoft Office 365, Ms Outlook, Ms Word, and Ms Excel knowledge is needed.
• Tracking and managing work records. Compiling job reports.
• Assessing customer situations, then applying common sense to manage those situations

Selected candidate will be working on the following technologies and resolving the tickets that are assigned to them. We will help and train the candidate as and when required.

• Server Administration.
• Windows and Apple Computer Administration.
• Office 365 Administration Includes SharePoint and Azure AD Administration.
• PBX Administration ( VoIP).
• Website Administration and Development Includes Website hosting.
• Firewall Administration.
• NAS.
• Zendesk Ticketing Tool.
• Networking and Firewall.

Candidates with the following Certifications or Training would be preferred
1. MCSE
2. CCNA
--------------------------------------------------------------------------------- Job Types: Full-time, Permanent Salary: \xe2\x82\xb916,000.00 - \xe2\x82\xb920,000.00 per month Benefits:

• Paid sick time
• Paid time off
• Work from home

Schedule:

• Fixed shift
• Night shift
• Weekend availability

Application Question(s):

• Are you willing to work on Saturday and Sunday? Please answer in Yes or No.
• Are you ready to work in the advertised salary? Please do not apply if your answer is no.
• Are you ready to work in the shift timing? Please do not apply if your answer is No.
• Do you have a laptop and a good internet connection?

Education:

• Bachelor\'s (Required)

Experience:

• Computer Technical Support: 1 year (Required)

Language:

• English (Required)

Work Location: Remote