- Contribute to the digital agenda with maximum focus on digital closure of product booking and deepening- Migrate client transactions to the digital platform- Undertake client engagement in line with the Affluent Client coverage model - Support on-boarding of Affluent clients, own client portfolio for a limited defined period of time and create a pipeline for an upgrade to Priority Segment- Engage premium clients by identifying and meeting needs, including via cross-selling of retail banking products- Follow the applicable contact management approach to drive engagement with premium clients - execute applicable sales campaigns as designed and released by country segment teams- Conduct Needs-based conversations with clients to provide suitable products. Focus on building relationships via a consultative selling approach- Maximize sales performance to achieve revenue targets of the segment/ channel - Meet or exceed applicable scorecard targets- Follow up and manage expectations of clients to ensure timely processing of sales transactions- Drive digital adoption among clients- Manage customer expectations and customer satisfaction tracked via RTF and NPS scores (ref:updazz.com)
updazz .com
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