Job Description

At Chai Point, we\'re looking for individuals who want to discover their purpose, provide them with opportunities to find explore and strengthen their skills, while still having a lot of fun and bonhomie Role: If the thought of building capabilities through impactful training to achieve Operational Excellence and improve Customer Experience inspires you, this could be the job for you. You will spear head the training processes across our retail stores and VaaS units, to build the culture of Excellence. We are looking for ambitious and energetic candidates to help us build capabilities of our partners across our business units. You will lead the training processes to empower the teams with Knowledge and Skills. The role requires a lot of collaboration with cross functions such as Operations, HR, Quality Assurance etc. You will be accountable for the Partners knowledge, food and beverage quality, Customer experience and Career progression of our Partners. Responsibilities: Conduct Induction & Orientation of new joiners including Senior Management and evaluate learning transfer Ensure each new hire is Certified as per the Training Plan Own the quality of partners and managers working across retail stores and VaaS sites Facilitate New Product Launch (NPL) trainings ensuring 100% compliance and effectiveness Periodic visits to the retail stores and VaaS sites for OJT / Audit Manage the team of trainers with periodic follow-up on deliverables PMS on a quarterly basis for trainers Build rapport with educational institutions to leverage hiring opportunities, across levels Active participation in campus recruitment Update training materials to make them more relevant to the needs of the organization Monitor the on-going training activities and provide training support like refresher training, merchandising training, customer service training, food training, SOPs training, & new launch training Keeping track of the training hour on daily basis, weekly basis and monthly basis through trackers. Coordinate with HR & Managers in relation to administration of employee performance reviews and identify performance gaps that can be addressed by training. Preparing the training program calendar, certification framework and driving the same across business units Monitoring personal development plans for employees post training and assessing training effectiveness with pre and post training audits Steer TNI and TNA at the functional and individual level to identify the gaps between the current and the desired performance Requirements: Should be open to be on field to train the store partners and VaaS partners with minimum of 5years of experience Preferably with a 2 wheeler / 4 wheeler Must be able to communicate in Regional language and English Work experience as a Retail Training Manager or similar role Availability to travel and visit our retail stores and VaaS units, as needed Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms Excellent presentation skills Ability to motivate employees to achieve Operational Excellence About Chai Point: The world\'s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes). myChai brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 180 stores across 9 major cities and in over 3500 workplace community hubs across 21 cities through its specialised brewing systems. With single origin tea from Assam\'s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours. As the brand continues to expand across formats with myChai , the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai brewing systems across India in the next 3 - 5 years giving it the largest footprint in the retail channel in India. Towards the brand purpose of brewing an authentic cup that brightens lives and brings people together, the Chai Point Rewards program not only continuously delights and rewards its customers but also engages communities in a unique manner through the IROC - I Run on Chai program, which is seamlessly integrated in the Chai Point mobile app. Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG and Paragon Partners. The Company has raised over $50 million in funds till date. Awards and Accolades: We recently won \'Excellence in Food Distribution at the CNBC TV18 Global Logistics Awards and \'Best Cafe Chain\' at the F&B Business Excellence Awards Function hosted by Indian Express. In 2018 we won the following awards: - Chai Point has been featured under the 2019 Top 10 Most Innovative Companies -India - Entrepreneur Start up Awards 2018: Best Food Tech Company - Financial Times FT1000 High Growth Companies: Ranked 86 out of 1,000 companies identified in APAC region - Global Logistics Excellence Awards 2018 Company Culture: We are an infectious bunch. Be it the way we rise to challenges, the cutting-edge products we create, the dreams we chase, or the fun we have at work. We invite you to free yourself, dream big, and chase your passion. We are here today because we did just that. We are Passionate & we Innovate every day ; we believe in being Detail Oriented as the difference between mediocrity & excellence is in attention to detail. We are Happy Positive & move forward with a happy spirit and believe that solutions are easier to find when you have a smile on, Team Orientation & Ownership are qualities that have got us this far and will lead the way in making us the most lovable brand if you think you resonate with what you just read. We are an ideal match!! Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move towards 100% plastic-free, recyclable usage of consumables. By promoting recycling, fostering green procurement, reducing waste, and exceeding regulatory requirements whenever possible, we aim to minimize our impact on the environment.

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