Job Description

Company: Mercer

Description:

Global Business Management (Health Business)

Employee Health and Benefits is seeking candidates for the following position based in the Noida office

Process Developer/ Lead Analyst

What can you expect?

We are looking to hire a Process Developer / Lead Analyst in the Global Business Management (Health Business)

This role has been created to take over certain coordination activities performed by consultant's teams based in other Mercer locations. The role encompasses activities such as policy renewal tracking and coordination, data collection from local country offices, sales support, production of client deliverables, updating of Analytics Role holder will work with and provide support to the teams on global and local levels to service Mercer's clients.

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you for:

The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations

Manage the timeliness of Client deliverables - before, during and after renewal or implementation Work with the consultants to develop reporting and presentations for Client meetings based on client requirements Perform quality checks (by more experienced colleagues)

Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients

Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc. Liaise with local brokers on renewal strategy, to ensure the Rules of the Road are followed Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients Liaising with local brokers to gather information not captured by GBM Analytics (if needed) including the nature of local discussions impacting the insurance placement or plan design strategy

Provide reporting from GBM Analytics or excel for Account Administration Team

Note: Applicants should be flexible working in shifts

What you need to have:

Knowledge & Skills:

• Prior experience in HR Operations with Workday/Taleo application knowledge (preferred)
• Good communication, analytical and management skills
• Proficiency in effort estimation
• Effective/Accurate and timely reporting skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Ability to multi task and should be a self starter
• Ability to handle difficult client situations and derive strategic solutions

Education:

• Graduate (any stream)

Eligibility:

• Minimum 3 years' experience in service industry

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

About Mercer

At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealth
and careers.

We're in the business of creating more secure and rewarding futures for our clients and their employees -- For more than 80 years, we've turned our insights into actions; Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, we've been united in our mission of enabling people around the globe to live, work, and retire well.