Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Operations Specialist - Recruitment

Purpose of job:

To implement content changes in MyHR Recruitment supporting targeted recruitment campaigns, updating for alignment with the EVP and branding, and continued improvement of candidate experience. Execute routine data management tasks such as removal of duplicate candidates and purge of inactive candidate records. To support operational Recruitment teams and candidates with complex service requests and provide operational expertise to test MyHR releases and process improvement implementation

Experience areas:

HR System Data Maintenance

• Knowledge of managing recruitment requirements and HR master data
• Operational data integrity in an HR system or ATS (Pref. Success Factors).

Business Awareness

• Demonstrates ability to understand business structures and impact of data on operational processes with significant reputational and operational impact.

Service Delivery

• Able to understand and prioritise competing demands based on business impact and data integrity requirements.
• Focused on meeting SLAs and enabling colleagues to meet SLAs.

Analyses data and problems

• Able to identify root cause of issues and consequences of data maintenance actions, escalating resolution correctly.

English and Comms

• Excellent written English, able to write succinctly to monitor and update help text, notifications and system content.

Accountabilities, responsibilities and main duties:

(including people management and finance)

Accountabilities:

• The primary responsibility is to maintain data integrity in MyHR Recruiting and provide support to Recruitment Teams requiring support in accordance with SLAs for SSC service delivery.
• Manage and maintain Recruiting Groups, route maps and permissions with HRIS and CoE.
• Provide RMK and RCM content management support, updating internal and external pages as requested by Resourcing CoE.
• Manage and maintain standard headers, footers and help text and updates to notifications.
• Run monthly reports to identify and address recruiting data integrity issues, and action requests from candidates and managers to update records and statuses for vacancies and candidates, understanding and advising on impact of such changes.
• Align with Operations Specialists-EC to ensure that positions and requisitions remain synchronised and risks of changes and errors are understood.
• Manage Onboarding data provision and align with Operations Specialists to ensure that EC data requirements are maintained in Onboarding.
• Run monthly data purge routine for inactive candidates.
• Update approved master data in MyHR Recruiting eg edit picklist options
• Support recruitment teams and line managers setting up campaigns with correct use of MyHR process.
• Support HR Operations team with complex requests related to MyHR Recruiting.
• Review and test MyHR releases, CRs and process changes in Recruiting
• Escalate master data, RMK content and process issues for resolution or action planning with Operations, Data and Continuous Improvement Leads as appropriate.
• Support process and systems training for new members of the HR teams.
• Attend SAP webinars on EC release plans and engage with SAP Success Factors Community.

Other Key skills:

• Mid- Level HR Operations experience on an ATS recruitment tool (ideally Success Factors, Workday, AMRIS or Recruitment solution).
• Knowledge of HR 'Recruit to Retire' processes.
• HR Data Management experience in a global organisation environment.
• High impact service delivery working with all levels of management and senior HR colleagues

Information Security

• Read, understand, and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

Qualifications:

Required:

• Any Graduate

Further Information

Pay Band - 5

Contract Type - IDC

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.