Job Description

Quality Support Centre Business Support Specialist

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Bengaluru Service Office

Employment type

Permanent

Department

Logistics & Supply Chain

Deadline

2024-02-22

You already applied for this job.

Candidate profile (title) Who you are

Candidate profile (text) - Default language As a person you are passionate about people, business, IKEA\'s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have relevant education and 2+years of experience in data analysis, data management and data representation or developing various performance tracking tools. Very good and proven leadership capability, direct or indirect . Result oriented with high commitment to business goals by delivering results and making things happen . Experience of confident and clear communication with various audiences . Able to deliver business results through a data driven strategy though the use of tools .Hands-on experience in the latest trending business analytic tools such as Office 365, Power Platform tools, SQL, Python, Google analytics, etc.

• Good understanding of business strategic landscape and evolving company Strategies
• Extensive knowledge of global modern digital trends and ability to adapt new trends with various existing digital solutions
• Knowledge of legacy databases as well as data warehouse architecture and ETL (Extract Transform Load) in SQL
• Advanced technical knowledge in BI Tools (QlikView, Cognos...)
• Very good knowledge of supply chain and how its key functions are interacting in the noncompliant workflow
• Good level of English both written and spoken
• Highly motivated to learn, develop and implement new digital solutions and ways of working
• Interest to build trust and partnership with different stakeholders to reach common goals

• Motivated to share information and deliver key messages clearly and effectively in different forums
• Motivated to go beyond the technical aspects of a data model to understand the \xe2\x80\x9chow
• Ability to navigate and provide direction in complex environments and simplify processes
• Prioritize and analyse information, recognizing patterns, and predicting consequences for informed decisions
• Apply rational thinking, keeping communication simple, and share knowledge effectively
• Ability to build advanced reports/apps using appropriate tools
• Ability to translate business needs into IT language, connect with stakeholders, and build networks for effective collaboration and results

Key responsibilities (title) Your responsibilities

Key responsibilities (text) To steer all activities and create a frame to improve, synchronize and support the business flow for all involved partners with a high focus to develop an efficient and simplified information technology landscape.

• Lead action plan work for the non-compliant Quality workflow and develop the agenda to support INGKA QSC business, propose priorities and goals in line with the company strategy
• Act as main interface between QSC business and IT development, to continuously optimize the working procedure and lead the creation of system change requests

• Secure high information transparency and communication within QSC
• Responsible to provide knowledge for new released working procedures for QSCs and support stakeholders
• Contribute to INGKA QSC Business Support team and support INGKA activities to improve the non-compliant workflow process
• Lead and establish tools for performance follow up, to enable the QSC and all parties involved in the non-compliant workflow for improvement in customers quality experience
• Lead and set standards as country superuser for key applications
• Lead, inspire and steer QSC team to use better ways of working, processes, frameworks, and tools in correspondence to modern technologies and digitalisation approach
• Support key stakeholders with performance statistics to enable an efficient establishment of Product and Supply Quality workflow
• Contribute to QSC management team to develop IKEA non-compliant flow process regarding better way of working, frameworks, requirements to contracts and tools and promoting learnings from experience and sharing good practices

Team vision ( title) Together as a team

Team vision (text) Organise and manage the product and supply quality claims to return losses of IKEA India, improve quality of goods and services, secure compliance and thereby enhance customer perception on IKEA brand

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

IKEA