Quality Officer

Year Noida, Uttar Pradesh, India

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Auditing the calls of Loan collection and Payment awareness calling. 
Maintaining daily evaluation tracker, percentage tracker, sending monthly reports to all supervisors. 
Taking Briefs for issues related to Quality Concerns. 
Analyzing Escalation cases and burning issues related to quality 
Making Reports from Analysis of evaluation done and Highlighting Concerns to respective departments to increase Quality Percentage. 
Evaluating calls on daily basis & giving regular feedbacks. 
Co-ordination with the Training team to stabilize Quality process.

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