Job Description

Position Title: Quality Officer Function: Quality Assurance Key Stakeholders: Internal: Production Officer, Stores Officer, CP officers External: Sales Educational Qualification: Graduate in Food Technology/ Msc. Chemistry Desired Competencies: Familiarity with the tools, concepts and methodologies of quality management. Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation. Key Responsibilities: Quality & Food Safety Execution

• Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
• Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.
• Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records
• Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters,dividers,moulders,oven, slicers and coders
• Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.
• Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control, conveyor
• Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene
• Regular audit of systems, processes & lab to verify compliance to quality & food safety standards
• Immediate & suitable action against issues related to process/system/norm non-adherence, equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

• Ensure wrappers are checked for presence of correct addresses,MRP, veg logo, mandatory declarations & necessary documentation maintained
• Ensure sufficient samples are checked for weight at every stage of production
• Ensure immediate action in process to correct the non-adherence before continuing
• Verification of compliance to pack weights by random sampling on regular basis
• Ensure no lots detected with underweight packs are released without 100% checking & sorting
• Ensure functioning of coder with legible printing on each & every pack across SKUs
• Ensure systems are followed during change in date, shift, supervisor\'s name with necessary documentation
• Verification of compliance to coding by random sampling on regular basis
• Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification
• Consumer Complaints
• Share each & every complaint as & when they are received with CP management & concerned supervisors, operators & shop floor workers
• Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors, operators & workers
• Assist in designing corrective & preventive measures along with the team & implement the same with immediate effect
• Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.
• Analyze all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

• Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns
• Evaluate competition products in terms of grammage, packaging, product quality features etc.
• Identify improvement opportunities & share action plans with operation & quality for improvements
• Measure effectiveness of improvement through market evaluation & customer feedback
• Process Improvement Initiatives
• Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement
• Periodically review improvement in the overall quality of processes and systems at the factory
• Management information System
• Send periodic summary report on factory quality performance to quality manager
• Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed