Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management. Wholesale Lending Services (WLS) provides loan servicing functions to all four JPMorgan lines of business.

At JPMorgan Chase, Commercial Banking ("CB") serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

Business Banking ("BB"), a division of Consumer and Community Banking, provides deposit, credit, and cash management services to companies with up to approximately $20 million in annual revenue.

Asset & Wealth Management serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management ("WM") businesses. Wholesale Lending Services (WLS) exists within Commercial Banking Global Services organization and provides loan servicing functions to all four JPMorgan lines of business. These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management.

Operational Excellence

• Ability to coordinate and chair team meetings and drive procedural changes
• Closely monitor the volumes on a day-to-day basis to ensure all SLA\'s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
• Deep Understanding of Client Onboarding, Bi-Lateral and Syndicated Loan Servicing
• Perform assessment of controls based on the regulatory standards and ensure sampling guidelines are followed
• Implement a robust Knowledge Management model including the maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team
• Participate in results calibration with operation and key business shake holders and recommend any process improve changes

Talent

• Working successfully with team, valuing, and collaborating across the team to achieve shared objectives and goals
• Develop strong relationships with partners in the business and across lines of business and product companies
• Enthusiasm to understand and support the simplification of highly complex operational processes and supporting platforms
• Trainings: Identify process for new joinees , ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
• Back up/Team depth: Ensure adequate backups is created

Innovation

• Identify and drive Process improvements and other initiatives
• Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario\'s
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Drive on-going effort to innovate/automate controls

Key Skills & Attributes

• Bachelor\'s Degree with a minimum 5 - 7 year relevant loan servicing work for bilateral and syndicated loans, quality assurance and control testing
• Candidates with knowledge of loan systems like Loan IQ, Strategy will be an added advantage
• Candidates must have knowledge of Financial Accounting, SWIFT and other remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
• Strong risk & control mindset
• Experience in driving small to medium sized projects with strong results

Strong escalation management skills JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.