Job Description

Job Title: Police Liaison Analyst Team Leader
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

• The PLU team is primarily responsible for the receipt, analysis, validation, and investigative response to comply with requests for information from UK Law Enforcements. Through the supply of Pre Order Enquiries and Data Protection Act requests. All members of the PLU are expected to contribute to each of these areas to ensure that the Bank and PS&I remains compliant with all, legal and internal policies, and standards. The primary purpose for this role will be to receive, analyse and respond to requests for data and support provided on the Service Now Case Management System. The role holder will also be required to support wider criminal disruption efforts by identifying emerging threats and links in the PLU requests and ongoing or emerging investigations within the Bank. The role holder will work to the highest levels of integrity always acting to protect the reputation of Barclays, its colleagues, and its customers.

• Whilst this is not an investigator role a high level of investigative ability, commercial awareness, decision-making and judgement is beneficial.

What will you be doing?

Performance Management

• Keep informed of and promote knowledge of best practice in PLU, Investigations management, from both internal and external sources
• Support the PLU team as required ensuring that the team\xe2\x80\x99s operational effectiveness is maintained
• Drive continuous improvement across team and self to ensure best in class PLU service for all stakeholders, which include global law enforcement agencies
• Monitor teams\xe2\x80\x99 performance to ensure that all SLAs, KRIs and KPIs remain within threshold and where necessary take action to remediate where relevant SLAs, KRIs and KPIs drop below acceptable thresholds

Operational

• Coordinate team members to deliver on specific projects, initiatives and improvement programmes as defined by the Head of TCB
• Operate the PLU case management system ensuring that all requests for investigative response are correctly assessed, triaged and responded to in line with current processes
• Suggesting then designing and implementing operational process improvements, supporting colleagues to accept and adapt to the resulting changes, to deliver a better service for our customers and/or improve efficiency
• Responsible for conducting all day 1 and immediate control checks to ensure that PLU Analysts have processed all Request accurately and in a timely manner, whilst ensuring compliance with all policies, standards, and procedures
• In addition to management responsibilities will be required to manage own case load and be recognised as the team SME
• Assist in the development and implementation of new policies and procedures to ensure that practices in the management and response to PLU develop and change
• Addressing and where appropriate escalating complaints, issues and problems to the TCB & PLU Team Manager or relevant channel to achieve the best possible outcome for the customer and the business in line with Barclays\xe2\x80\x99 policy and best practice
• Contribute to a supportive and proactive working culture by sharing knowledge and expertise with other team members and providing training to colleagues when necessary
• Contribute to and produce management information reports as required
• Work closely with other Global Investigations, Financial Crime, Fraud and Legal Teams to support criminal identification and disruption efforts. Demonstrate excellent behaviours and positively embracing and contributing to the Criminal Disruption change program
• Contribute to the ongoing investigations Risk and Control Assessment (RCA) process, conformance testing and investigations quality assurance programme
• Represent the team in meetings and attend when required relevant industry forums

What we\xe2\x80\x99re looking for:

• Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales (Essential)
• Have a strong understanding of investigations and decision making (Essential)

Excellent written and verbal communication skills (Essential

Skills that will help you in the role:

• Experience of working with information management systems (Essential)
• Experience of working in a highly controlled environment (Essential)
• Industry recognised qualifications in the use of Microsoft packages (Essential)
• Experience of working in confidential environments (Preferred)

Where will you be working?

Chennai

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Barclays