Job Description

Job Title: Police Liaison Analyst
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

The Police Liaison team is primarily responsible for the receipt, analysis, validation and investigative response to comply with Data Protection Act Requests, Sect 7, Pre Order Enquiries and other types of Requests for Information submitted by requesting authorities through the supply of information or the fulfilment DPA requests and pre-order enquiries. All members of the Police Liaison team are expected to contribute to each of these areas to ensure that the Bank and PS&I remain compliant with all, legal, regulatory and internal policies and standards. The primary purpose for this role will be to receive, analyse and respond to DPA request, Sect 7 requests, pre-order enquiries and to log all requests and support provided on the Case Management System. The role holder will also be required to support wider criminal disruption efforts by identifying emerging threats and links in the submitted requests and ongoing or emerging investigations within the Bank. The role holder will work to the highest levels of integrity acting at all times to protect the reputation of Barclays, its colleagues and its customers.

What will you be doing?

• Use excellent problem solving and team working skills to resolve complex, high- priority DPA, Sect 7 or pre-order enquiries received from law enforcement.
• Addressing and where appropriate escalating complaints, issues and problems to the Team Leader or relevant channel to achieve the best possible outcome for the customer and the business in line with Regulation and Barclays\xe2\x80\x99 policy and best practice.
• Operate the CSO Case Management System ensuring that all cases are correctly documented and managed end to end in compliance with legal, regulatory and internal policies, procedures and processes.
• Use strong communication skills to build and maintain excellent relationships with internal and external stakeholders to ensure the successful delivery of all data requested as part of the DPA, Sect 7 or pre-order enquiry.
• Must have sound and comprehensive verbal and written communication skills in order to exchange complex information with other teams in order to ensure that all relevant data is collected as part of the response to the DPA, pre order enquiry or Sect 7 request.
• Must have strong analytical skills in order to evaluate and then simplify complex information contained within a DPA, pre order enquiry or Sect 7 request, to ensure that all data is collected and then presented to the requesting agency in a clear and concise manner.
• Must be able to demonstrate sound decision making and understand, based on the circumstances, at what point a matter needs to be escalated / referred to team leadership for a final decision.
• Contribute to a supportive and proactive working culture by sharing knowledge and expertise with other team members and providing training to colleagues when necessary.

What we\xe2\x80\x99re looking for:

• Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales
• Excellent attention to detail
• Excellent written and verbal communication skills
• Experience of working in a highly regulated control environment

Skills that will help you in the role:

• Experience of working with information management systems
• Industry recognised qualifications in the use of Microsoft packages
• Experience of working in confidential environments

Where will you be working?

Chennai

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Barclays