Quality Analyst
Year Pune, Maharashtra, India
Job Description
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Quality Analyst
Responsibilities
Quality Assurance
- Perform quality check of leads and calls.
- Passing on leads which are matching with client\xe2\x80\x99s expectations.
- Maintaining the quality of leads by following the parameters laid down.
Feedback Session
- Taking feedback session for agents which can help them in improvement.
Reports
- Collating & maintaining various reports.
- Publishing reports on regular intervals highlighting campaign & agents quality parameters.
Job Requirements
- 6 months experience of working with B2B industry as quality analyst
- Should be skilled in Call monitoring, Data management & Quality monitoring
- Advance knowledge of excel.
- Good computer skills.
- Proficiency in preparing reports using MS-excel formulas
- Effective oral, written and interpersonal communication skills
- Sound listening and analytical skills
- Ability to effectively multi-task in a fast paced & challenging environment.
Other Benefits
- Mediclaim
- Monthly incentives
- Rewards & Recognition
Job Location \xe2\x80\x93 Pune
Shift Timing \xe2\x80\x93 Rotational Shift
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Job Detail
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Job IdJD3038166
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear