Job Description

• Graduation in any Discipline is required for this position
• Previous experience in Auditing and analyzing data for error trends
• 1-5 years of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes; Database management is an added advantage
• Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse

Job Responsibilities:

Your job responsibilities as a Sr. Compliance Associate-Quality Auditor may include:

• Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
• Auditor will have to conducts audits on a daily basis
• Create models that optimize the resources, inputs & outputs of Compliance operations business.
• Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines
• Share results of audits on a weekly/daily basis.
• Provide feedbacks to the associates and close loop on audit observations.
• Identify root cause of defects and find areas of improvements in the process being audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience
• Respond to stakeholders with guidance and flags any updates to Lead/Manager

Skills:

• Proficiency in verbal & written communication in English
• Good working knowledge of MS Office, MS Outlook; MS Excel proficiency is an advantage.
• Strong attention to details.
• Ability to analyze and identify patterns in large data sets.
• Decision making aptitudes based on given guidelines and in ambiguous contexts.
• Must be comfortable working with large data sets.

Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.

• Knowledge of consumer product compliance processes and regulations
• Experience as quality auditor in retail chain management / FMCG company
• Experience in regulatory compliance management with government agencies
• Experience in designing and implementing custom reporting systems using automation tools
• Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems