Quality Analyst
Job Description
Company : Tech Mahindra : Need to have specialization in written & spoken English Willingness to work in24x 7 work environment Good Knowledge of Audit and Evaluation function Analytical bent of mind having Knowledge of Seven Quality tools Understanding of the Business situation and capability to address issues Role and Responsibilities Conduct Transaction quality audits Provide Transaction Quality Metrics Provide Feedback and suggestions for Process improvement Publish Dashboards at defined intervals Conduct Root Cause Analysis for Process Deviations Drive Quality Initiatives Provide data inputs to internal stake holders Candidate Specifications Graduation must \xef\x82\xb7 3-years of work experience in contact centers (Experience in customer service field in a contact center) and one year Quality experience as QA \xef\x82\xb7 Fluent in English & Hindi is mandate Salary upto 5 LPA Job Type: Full-time Salary: 930,000.00 - 940,000.00 per month Schedule:
- Rotational shift
- Kolkata - 700135, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- Do you have experience as a quality analyst in a bpo?
- Bachelor\'s (Required)
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Job Detail
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Job IdJD2983362
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear