We’re hiring a Quality Analyst to join EA’s Worldwide Customer Experience (WWCE) organization. WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We're looking for people who come to the office or Zoom meeting excited to work and ready for some fun. And we want you to join us. We’re hiring a Quality Analyst As a Quality Analyst, you report to the Quality Manager, and are part of the larger Communications and Employee Enablement team. You’re passionate about making the advisor experience better because it ultimately affects the player experience. EA Game Advisors use procedures, process, behaviors, and policies when players contact us for help. The Quality team measures how advisors apply these along with defined Quality Behavior Standards to ensure we provide our players with a great experience. As a Quality Analyst you will analyse results, help develop quality programs, collaborate across multiple departments and provide insight and recommendations for continuous improvements.
A typical day in the life of a Quality Analyst:
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