Quality Analyst
Job Description
Hiring for a Quality Analyst having at least 1 year of documented experience in the BPO domain. Immediate joiner or max 20 days notice period. Must be Graduate Location- Gurgaon ( Candidate must be ready to relocate to Gurgaon) Salary- 6.5 LPA Have knowledge/working experience of 7QC Tools. (Must) Must have Experience as a Quality Analyst in an international process Roles and responsibilities - Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report Contact handling performance and statistics through monitoring and test contact evaluation Report Contact handling performance and statistics through daily and weekly reports submitted to the Quality Assurance Supervisor Conduct remote monitoring sessions with the Client, thus completing performance summaries that will be submitted to the Quality Assurance Supervisor and the Quality Assurance Manager Randomly monitor calls to ensure Client / TP standards are maintained Review evaluations, maintain tape files, and handle general administrative duties Prepare performance evaluations documenting contact-handling procedures Other Duties as assigned Should be excellent in written and verbal communication with good knowledge of MS-Excel.
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Job Detail
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Job IdJD3169937
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear