Quality Analyst
Year Gurgaon, Haryana, India
Job Description
Job Advert
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in our Gurgaon office. A critical eye for detail is essential in this role as well as analytical and problem solving skills. You should have an interest in content and people and should be able to work well under pressure. If you?re a driven, positive and motivated individual, looking to join a well-established company who values their employees then look no further and make this moment count by applying today What you?ll be doing
- Calibrating evaluations, produce alignment measure and insight
- Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
- Driving local quality calibration plan
- Conducting site calibration to ensure consistency across the business
- Supporting calibration accreditation initiative
- Supporting academy accreditation
- Completing complaint investigation and transcript requests
- Capturing continuous improvement opportunities and close loop through effective coaching
- Producing actionable insight and recommendations
- Should have worked on Calibration , Dip checks , RCA , Drive C-SAT.
- Should have worked on Either Nonvoice or Voice Line of Businees.
- Previous or current minimum 1.5 years of quality experience is required
- Must have experience in travel domain and using Amadeus
- Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level.
- High level of attention to detail when calibrating evaluations.
- Experience of the quality framework( Quality tools) into Bpo operations or working in a quality assured environment
- Strong facilitation and coaching skills.
- Proven track record of achieving targets
- Competitive salary
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
Job Reference: IN01809
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Job Detail
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Job IdJD3074340
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear