Quality Analyst For Inbound Calling Process
Job Description
JOB DESCRIPTION Designation: Senior Analyst/ Analyst : Analyze and verify customer accounts as per available data Monitor calls on client provided guidelines Provide feedback to front line agents to prevent errors from occurring in the future Troubleshoot technical issues related to customer\'s services Serve as a subject matter expert on clients business rules, customer interaction policies and support tools Basic Requirements: Good communication and interpersonal skills - verbal and written (fluency in English and comprehension ability) Strong team player who exhibits patience as well as the ability to help team members Must be reliable in terms of attendance Professional behavior, appearance, and communication skills Basic knowledge of Excel and computer applications Good at preparing RCA (Root Cause Analysis) and identify trends to provide feedback Ability to adapt to frequent changes as per business requirement Flexible outlook to adjust to 24x7 shifts - ability to work in teams and in rotational US shifts Ability of analyze information, evaluate results, and choose the best solutions to resolve problems Ability to quickly and efficiently assimilate process knowledge Detail- and result-oriented, self-motivated with good analytical skills and ability to handle pressure Should not have any prior / ancillary commitments - part-time courses, tuitions, etc.
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Job Detail
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Job IdJD3064672
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, India
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EducationNot mentioned
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ExperienceYear