Quality Analyst
Job Description
QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.
Conduct regular audits.
Maintain working knowledge of quality standards.
Develop and perform quality test processes.
Make recommendations.
Create, review, and refine user experience documents.
. Experienced in Call Auditing/call monitoring
. Must experience in bpo sector
Skills Required-
Excellent communication and written skills
Must be a graduate
should be able to join on an immediate basis
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2944267
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBhopal, Madhya Pradesh, India
-
EducationNot mentioned
-
ExperienceYear