Job Description

DESCRIPTION

This role is part of the PXT team for Customer Services. In this position, the HR Business Partner will work with the CS teams to develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement. You must understand business priorities and translate them into the highest impact work. You will help business leaders look around corners with data-driven recommendations that improve performance, retention, organizational effectiveness and the employee experience. The individual in this role will work with multiple teams, driving organizational change initiatives and develop talent management plans for their client group.

Working closely with specialist HR teams and HR colleagues, you will also keep the right focus on organizational effectiveness, career development and rewards. In addition, this role will be accountable for driving key initiatives and projects in areas such as such as employee relations, culture, diversity, and management capability / leadership development, as well as facilitating annual talent management processes.

You will need strong analytic skills and the ability to translate client business plans and goals into human resource capabilities needed to achieve results. You must be able to interface effectively with professionals at all levels. You will need excellent communication skills, strategic thinking, program management, planning ability, and the agility to function in a fast paced and innovative environment.

Key job responsibilities

• Collaborate with Ops managers and other HRBP\'s to create and sustain positive employee relations programs and best practices.

• Work with senior management and the HR team to develop and implement HR plans and solutions.

• Partner with business on organizational design, workforce planning, succession planning, and skills assessment and development.

• Provide management coaching to front line managers and senior leaders.

• Assess business unit\'s HR training needs and conduct 1:1 and group training sessions as appropriate.

• Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.

• Assisting with roll out of new initiatives and projects including compensation strategy, performance management, talent management and career development.

• Work with line managers and employees to address all types of employee relations issues, fairly representing all interests

About the team
Amazon\'s mission is to be \'earth\'s most customer centric company\' and its customer service organization gets to live this mission everyday through its thousands of customer service associates world-wide. India is fastest growing emerging markets for Amazon and a global hub for providing customer service support to 11 countries, is the largest single country customer service operations for Amazon. CS India serves 53% of the total volume of customer contacts for Amazon globally. Given the criticality of it\'s operations, CS-INDIA-PXT is a front runner in creating industry leading & cutting edge people processes, to onboard, develop, engage, retain its employees.

We are open to hiring candidates to work out of one of the following locations:

Noida, UP, IND | Pune, MH, IND

BASIC QUALIFICATIONS

• Candidates should have at least 1-2 years of experience in an HR Business Partner role with broad knowledge and experience in human resource management.
• Experience in partnering with business leaders in highly complex and dynamic business setting is required.
• Strong business and HR acumen, including problem solving skills, critical thinking, and analysis
• Proven ability to influence and partner with different levels of the organization to achieve results
• Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
• Excellent written, verbal communication, interpersonal skills; high quality document and report preparation
• Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network.
• Excellent written and verbal communication; high quality document preparation and presentation skills
• Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization
• Ability to work independently, as well as collaboratively as an active member of both business and HR teams
• Master\'s Degree/MBA in Human Resources Management or related field is preferred

PREFERRED QUALIFICATIONS

• Able to handle confidential information in a mature and professional manner
• Experience in human resources, labor relations
• Basic understanding of Central and state employment and labor laws
• Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.

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