Job Description

Job Role:

• To build strong and robust Central Government Service Support to onboard Govt client\xe2\x80\x99s on various range of banking products.
• Track balances and revenue by using high standards analytics and making it available to Top management.
• To provide solutions and support service on an ongoing basis to the Government Business domain clients to seamlessly facilitate their day-to-day transactions.
• Deep understating of customer on-boarding formalities, KYC, Banking regulation and assist sales team to acquire newer clients from the Central Government domain.
• To maintain and deepen the existing relationships in order to generate more revenue streams for the bank.
• In-depth knowledge on basic banking and products such as TRADE, FOREX, CMS, GBM to seamlessly manage customer queries.
• Knowledge on newer technology products available in the banking environment.
• Effective in Service delivery, business analytics, business database, strategic planning and operations.
• To be constantly abreast of general economic and market indicators
• Ensuring all customer queries are attended to and resolved within the prescribed TAT with strict adherence to process, Audit and regulators
• Active interaction/liasioning with other support teams like Branches; RPC; Product, Ops; LCC; IT etc. to speed up customer requests

• MBA with minimum 5+ years of experience
• Knowledge of Banking operations, Settlement, Clearing and guidelines.
• Should be familiar with Finacle, Dot Net and SIEBEL.
• Advance knowledge of Excel, Word & PPT.
• Ability to work under pressure in a dynamic environment
• Good written and oral communication abilities
• Customer service oriented
• Proven success in managing client relations, operations, managing customer complaints, escalations and meeting targets