Job Description

Project Manager-Client Management/Consulting

JOB DESCRIPTION:

Job Summary:

Bridge between the Law firm/Corporation and Client and their EDD+ Review Teams ; understand and translate end Client's requirements to operation workflow and responsible for deliverables

Principle Duties & Responsibilities:

- Work directly with Clients and their end Clients (law firms and corporate) ; through emails/ calls, to develop understanding of their requirements and objectives.

- Consultative approach in eDiscovery best practices

- Convert Client requirements into processing, hosting and production specifications

- Develop workflows with adherence to assignments and deadlines

- Reviewing specs and preparing production exports based on project requirements

- Percolating these requirements to Client's Ops teams , EDD/ Document Review teams ; Project coordination across multiple teams all while ensuring an excellent client experience.

- Troubleshooting technical concerns faced by end Clients ; Conduct Client calls on a regular basis to provide support and upraise the client on task progress.

- Relativity Tasks ; Setting up new users in Relativity and sending credentials emails

- Manage users and access related tasks

- Create and manage cases ; Leverage workflows involving Email Threading, Near Deduplication, or Active Learning to cull down data

- Processing data in Relativity/ RelOne - Running searches - both traditional (Term and Boolean) as well as Concept-based search tools and technologies

- Coordinating with the EDD team for third-party production download

- QC'ing loads and sending release report to Client Reporting; Provide ongoing status reports to the Client at the project level

- Responsible for Data analysis, data validation, and publishing MIS reports on weekly, monthly, and quarterly basis.

Qualifications / Work Experience:

- Strong hands on in Project Management experience within the Legal/eDiscovery industry

- Hands-on Technical, eDiscovery experience required

- Min 4-5 years' hands-on experience in Relativity processing, loading, hosting, production

- Experience in a similar LPO set up

- Handled large complex matters in eDiscovery including litigations, arbitrations, third party subpoenas

- Preferred ; RelOne/ Relativity certification

- Working knowledge of other eDiscovery tools or analytics tools like Brainspace

- Experience of onsite data collection

- Understanding and working knowledge of SQL & Search Syntax, Relational Databases, Windows Scripting Microsoft Windows O/Ss (95, 98, Me, 2000, XP, Vista, and W7) - Lotus Notes and Advanced MS Office and Adobe Acrobat Suite skills

- Excellent knowledge of Litigation Support arena (EDRM), including services particularly in E-Discovery and tools (e.g. scan software, OCR software, e-discovery processing software, litigation support (review) databases, etc)

- Experience of onboarding new Clients or transitioning Clients from another eDiscovery provider

- Strong verbal and written communication skills, organizational and documentation skills

- Must be a critical thinker with strong problem-solving skills.

- High degree of initiative, dependability and ability to work with little supervision

- Able to work under tight deadlines and handle multiple, detailed tasks

- Must be team-oriented and able to share information and goals

- Flexible for shifts (initially US PST shifts and Client may change later) and travel Working

Hours: 6 PM - 3AM or 8PM - 5AM IST to support US work timings